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Customer Management

Application Support Manager

  • Başlık Application Support Manager
  • İşlev Customer Management
  • Alt fonksiyon Technical Field Service
  • Kategori Experienced Analyst, Technical Field Service (P5)
  • Konum Kolkata, West Bengal, India
  • Postalanan
  • İstek Kimliği 2406203285W
Hemen Başvur
Paylaş

Tarif

Application Support Manager- Ref and TS

POSITION SUMMARY

Perform application training on J&J Refractive and Tearscience products within territory assigned and ensure training, certification on our systems and provide support for best-in class outcomes with our equipment

Adheres to environmental policy, procedures, and supports department environmental objectives.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

  • Perform physician training and certification on applicable J&J Refractive and Tearscience products.
  • Provide Clinical Optimization on J&J refractive and Tearscience products.
  • Support regional events and trade shows demonstrating above products.
  • Assists Regional Managers as assigned with projects related to clinical training.
  • Responsible for the coordination and management of clinical optimization courses within territory addressing specific customer issues and system compliance

JOB POSITION DESCRIPTION Page 2 of 4

Title Application Support Manager- Ref and TS

This information is confidential to Johnson & Johnson. The user is responsible for using the appropriate version of this document.

  • Directly coordinate system operator training and certification on the Refractive Services product line within assigned territory
  • Manage and submit expenses, field reporting, and daily activities. Must interact with Refractive &TS Group Sales, Marketing and Field Service teams serving as subject matter expert regarding clinical and equipment issues
  • Establish and maintain relationships with assigned target accounts via pro-active response and support to needs and requests from Refractive Services Management and internal and external customers
  • Participate in Peer Review Program to facilitate continued communication and training to ensure increased understanding of Advanced Custom Vue and blade free lasik increased continuity, and customer confidence in operating CRSG equipment including upgrades.
  • Provide support at regional and national meetings to support CRSG equipment demonstrations and to interface with J&J customers to discuss clinical issues
  • Assist in special projects in the America's or other CRSG markets as requested by Management to establish clinical superiority of the CRSG product line
  • Must be able to coordinate and monitor the activites in assigned territory. Responsible for coordinating communication between Abbott Medical Monitors, Sales and Marketing and external customers.
  • Must posses understanding of the anatomy of the human eye, corneal topography, femtosecond laser, keratometry, abberometry, and excimer laser theory, including optics and refraction and how they pertain to Laser Vision Correction.
  • Must posses ability to excersise independent judgement in developing techniques and methods for problem-solving as it pertains to Refractive Services for Abbott. Must have a complete understanding of laser vision correction and be able to read and understand all aspects of operative planning, intra-operative techniques, and post-operative results.
  • Must be able to deliver technical presentation materials for internal and external customers that deal with complex Refractive Services' systems applications. Assist mangement in special projects as requested.
  • Must have indepth understanding of Refractive Services' systems to help communicate issues to field.

JOB POSITION DESCRIPTION Page 3 of 4

Title Application Support Manager- Ref and TS

This information is confidential to Johnson & Johnson. The user is responsible for using the appropriate version of this document.




Nitelik

QUALIFICATIONS

III.

A Bachelor’s degree in Science/Commerce/Engineering (Electronics/Electrical/Instrumentation) or Optometry. MBA will be an added advantage

Should have at least 7 to 9 yrs. of working experience of direct LVC clinical experience. 2+ years of LVC systems operator experience with J&J platform perfered. Clinical Refractive Surgical training experience is prefered.

SUPERVISION / AUTHORITY

VII.

Indicate below by placing an X next to the level of responsibility, if any, for directing the work production of others. This level of responsibility must be a reflection of the job itself, not the specific incumbent (select one).

X

A. Give no supervision to others.

B. Have lead responsibilities for one or more employees.

C. Responsible for work flow production, training of new employees on covered jobs, answering job-related questions in one or more areas.

D. In addition to "C", assist in reporting on performance, recommending advancements, implementing new or changed procedures. Generally recognized as Group Leader or Assistant Supervisor.

E. Have full, direct supervisory responsibilities for a department or function.

VIII.

SUPERVISOR COMMENTARY: It is important that you review each position description thoroughly. Please indicate below by placing an X by the paragraph which most closely reflects the degree to which supervisory control is exercised over the performance of the job:

A. How work is done and work progress are checked under close supervision and/or clearly defined procedures.

B. Under supervision, carries out general instructions in accordance with standard practice. Requires some initiative and judgment. Actions checked periodically.

X

C. Under general supervision, works within established guidelines and has flexibility as to method, priority and timing of job duties. Requires some amount of initiative and judgment.

JOB POSITION DESCRIPTION Page 4 of 4

Title Application Support Manager- Ref and TS

This information is confidential to Johnson & Johnson. The user is responsible for using the appropriate version of this document.

D. Under general or minimum supervision, performs duties in terms of stated objectives. Generally works out details within broad guidelines and exercises considerable initiative and judgment.


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