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Product Manager, EMEA/ASPAC End User Operations (New Consumer Health Company)

  • Titel Product Manager, EMEA/ASPAC End User Operations (New Consumer Health Company)
  • Functie Info Technology
  • Sub functie Operations (IT)
  • Locatie Singapore; Zug, Switzerland
  • Gepost
  • Referentie 2206087654W
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Johnson & Johnson is currently recruiting for a Product Manager, EMEA/ASPAC End User Operations (New Consumer Health Company). This position may be located in Singapore (Science Park Drive, Ascent) or Zug, Switzerland.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.      
With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.      
 If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day.  Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.      
Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.        
It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes.        

Job Description: 

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.  


  • Responsible for operational management of Level 1 (Service Desk), Level 1.5 (Remote Control Center), and Level 2 (Deskside Support) support operations in partnership with the Managed Service Partners for Infrastructure, Applications, and Services
  • Possess an in-depth and broad understanding of support strategies, processes and operational performance management at a Global and regional level, coupled with skills to drive operational efficiencies to maximize the End User experience.
  • Be responsible for the global oversight and performance in regards to the ITSM global processes including Incident, Request and Knowledge Management; Partner with global process owners to drive improvements and enhancements
  • Manage the technologies related to the Operational environments of Level 1/1.5/2 including vendor roadmaps, implementations, and organizational change management
  • Partner with application/service/process owners and business stakeholders to develop continuous improvement plans and demonstrate successful achievement through organizational change management and measurements.
  • Participate in industry best practices, vendor reviews, and lessons learned to bring innovation to the J&J experiences


Position Requirements:

  • A B.A/B.S degree is expected, though we may consider candidates with exceptional work experience as an alternative.
  • Minimum of 6 years of relevant technology experience.
  • Preference given to candidates with experience working in large and/or global organizations.
  • Prior experience in IT End User Services/Client Services global support is required.
  • Experience in developing and managing operational service improvement efforts and leaning exercises is required.
  • Excellent communication skills (oral, business writing, presenting and listening) in English and local language.
  • Strong Supplier Management and Governance.
  • Customer and Employee Experience oriented.

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