Senior Technical Writer - Service

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Johnson & Johnson is recruiting for a Senior Technical Writer, Service, for Robotics and Digital, located in Santa Clara, CA, USA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

In this role you will plan, research, and write service manual documentation for a highly technical and innovative medical device platform.

Key Responsibilities:

• Works without appreciable supervision.
• Plans, research, and writes service manual content.
• Works within the confines of the Quality System policy as well as global regulatory requirements and follows company style guide and branding requirements.
• Collaborates with a cross-functionally product development team to acquire source material and information to develop understanding of the products.
• Leads sophisticated service-related documentation projects, builds schedules, determines deliverables and identifies project inter-dependencies.
• Reports status on assigned projects and assures that the quality of service meets internal and external customer requirements.

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Qualifications

Education: Minimum of a Bachelor’s Degree and/or equivalent University degree required; focused degree in a relevant technical subject area, or scientific or technical communications preferred

Experience and Skills:

Required:

• A minimum of two (2) years of relevant professional work experience
• Experience as a technical writer in a high-tech environment.
• A strong working knowledge of electro-mechanical systems.
• Comprehensive written and verbal communication, interpersonal, presentation, analytical and organizational skills
• Strong prioritization skills and the ability to handle a large volume of projects simultaneously and meet project timelines.
• Ease in learning new tools and systems.
• Ability to work in a fast-paced and changing environment.
• A sophisticated understanding of tools used for writing and publishing, and of XML schema
• Proficient understanding of software used to create drawings and edit photos.

Preferred:

• Experience writing with DITA concepts and working within a component content management system (CCMS)
• Experience working in a highly regulated environment.
• Medical device industry experience

Other:

• May require up to 10% domestic and/or international travel to other locations and sites
• The anticipated base pay range for this position is $101,000 - $162,725/yr.
• This job posting is anticipated to close on 9/12/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. · Please use the following language:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:- Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.