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Customer Management

Customer Service Representative with Hungarian

  • 타이틀 Customer Service Representative with Hungarian
  • 부서 Customer Management
  • 하위 기능 Customer Service Operations
  • 범주 Analyst, Customer Service Operations (P4 - N23)
  • 위치 Prague, Czech Republic
  • 게시
  • 참조 2406197331W
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묘사

Job title: Customer Service Specialist / Customer Service Representative with Hungarian

Reporting to: Customer Service Supervisor

Functional group: Customer Service MedTech

Job location: Prague

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology.

The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”

There are more than 2,000 employees in Human Resources, Finance and Procurement, Customer Services, who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The responsibilities & the impact YOU will have:

·       Professional communication with customers related to orders and inquiries, and the whole order cycle

·       Handling of customer orders, inquiries and requirements (incl. order entry, coordination, invoicing related activities etc.)

·       Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers

·       Other Customer Service activities & customer care as assigned by Supervisor and/or Manager

·       Essential duties and responsibilities:

·       Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing (directly or via coordination)

·       Order entry and processing, order/delivery/invoicing related activities

·       Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)

Other features of the job:

·       Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)

·       On time reporting on spontaneous adverse events (AE) reports and quality complaints for all products

·       Successfully complete all mandatory trainings on time

자격

We would love to hear from YOU, if you have the following requirements:

·       Native/Fluent Hungarian speaker with an advanced level of English

·       Experience in Customer Service or  related areas

Core competencies required for this role:

·       Knowledge of used systems (incl. MS Office), tools and processes

·       Excellent time management skills and ability to multi-task and prioritize work

·       Attention to detail and problem-solving skills

·       Excellent written and verbal communication skills

·       Excellent coordination and planning skills

·       Team Player

·       Readiness to learn and work in fast-paced environment

·       Ability to work and prioritize work independently

This is an opportunity to work with a groundbreaking customer service team and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.

We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.

Whether you’re one of the 1000 people who work here, or you’re considering joining the team, we offer:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Opportunities to work on challenging projects and assignments.
  • Possibilities for further personal and  professional development/education
  • Excellent  Benefits

About J&J:

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. 

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. 

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong” 

#LI-CH2

#INDLP