形容

Account Receivable

Perform daily collection activities such as email and outbound call with customers
Reconciliate AR with customers on a regular basis
Monitor for customer credit exposure, overdue status, potential collection problems, and release on credit hold
Resolve customer dispute by working closely with Sales, Customer Service, and Trade Marketing groups
Work with cash application analyst of payment posting based on customer remittance advice in an accurate and timely manner
Work with credit analyst of credit limit and risk category
Prepare month end AR reports and AR forecasting as required
Assist team lead in achieving KPI of ITC team, and analyze the result
Assist in period end closing activities and liaising with other team member as required
Assist in update of process documentation and/or SOPs as required
Supports team members in resolving complex and critical process issues that are beyond their capabilities

Audit and Compliance

Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including GAAP, Company WWP (worldwide procedures), SOX and others
Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required

Customer Service

Deliver service excellence and maximize customer service and satisfaction
Develop effective working relationships with key stakeholders (external / internal customers, co-workers)
Maintain professional attitude during service delivery and resolution of issues
Ensure that service levels and targets are met as per Service Level Agreements
Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved

Continuous Improvement

Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner

資格

At least University Qualification
At least 3+ year experience in the Accounts Receivable (AR) or finance processing function
Experience in shared services center of a multinational corporation desirable
Ability to read and write English with basic conversational skills

·# Special language skills – ability to read, write and speak Japanese