Johnson & Johnson Careers

Clinical Account Specialist- San Francisco, CA- Cerenovus

San Francisco, California

Job Description

Requisition ID: 9707170901

CERENOVUS, Johnson & Johnson’s Neurovascular Division (CNV), a member of the Medical Device group, is recruiting for a Clinical Account Specialist. This position is field-based with a preference for San Francisco, CA.

Johnson & Johnson’s CNV Division is one of the leaders in the medical device industry. Our implants and instruments are used by interventional neuroradiologists, neurosurgeons and neurologists, to treat patients with conditions resulting from hemorrhagic and ischemic stroke. Our environment is entrepreneurial, learning-driven, and is as challenging as it is rewarding. We are one of the fastest growing businesses within Johnson & Johnson.

Responsibilities of the Clinical Account Specialist (CAS) include:

  • Providing expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of CNV’s innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.  
  • Educating customers on new Product Introductions (NPI) as well as all other CNV products by providing technical and clinical information and in-service trainings.
  • Sharing best practices to increase value for customers.  
  • Using consultative selling techniques to identify potential sales opportunities within the account.
  • Creating awareness of CNV solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business. 
  • Maximizing customer case support capability through proper planning and scheduling techniques. 
  • Driving collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.  
  • Developing and sharing best practices with US Field Sales and Service colleagues and internal partners. 
  • Developing and growing mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

The CAS will also stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.  Prioritize and appropriately respond to requests in a high-stress environment.  Maintain composure and problem solving focus during stressful interactions.  Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.  Formulate solutions based on dialogue and input gained during session.  Provide mentoring for new CNV commercial team members as requested.  Respond daily to requests by email from customers, practitioners and partners. 

Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input. Maintaining Safe Fleet standards according to Company guidelines.  Responsible for communicating business related issues or opportunities to next management level.  Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.  Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.  Performs other duties assigned as needed.

  • A minimum of a Bachelor’s degree, or four (4) years of relevant professional work/military experience
  • A minimum of two (2) years of clinical or technical work experience in a patient care or hospital environment
  • A valid Driver’s License 
  • Must demonstrate endovascular procedural knowledge
  • Previous Neurovascular experience preferred or peripheral vascular experience/ Neurovascular surgery experience accepted
  • Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements
  • Will be required to maintain advanced clinical knowledge of hemorrhagic and acute ischemic stroke imaging, technical knowledge of NV devices, advancements, and the business landscape
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs 
  • May be required to lift up to 60 lbs
  • This position will be field based. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally.
Strongly Preferred
  • Maintain clinical knowledge of healthcare industry, clinical, disease states, and therapeutic and institutional trends.
  • Experience working with highly complex technical systems and/or working in a critical patient care setting.
  • Effective and timely communicator with co-workers and all levels of patient care team.
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can think critically in high pressure environments.
  • Receptive to constructive feedback and collaborates and works well in team environment.
  • Able to take large amounts of data and translate information into actionable insights
  • Hunger for learning and building new skills

Primary Location
United States-California-San Francisco
DePuy Synthes Sales, Inc. (6032)
Job Function
Requisition ID