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IT Global Service Owner- myMEDISET
Bridgewater, New Jersey
Requisition ID: 9435180111
Johnson & Johnson Technology Services organization is looking for an IT Global Service Owner- myMEDISET. This position will be based out of Bridgewater, New Jersey and may require up to 25% domestic and international travel.
Johnson & Johnson Family of Companies, caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
With $71.9 billion in 2016 sales, Johnson & Johnson is the world's most comprehensive and broadly- based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 265 Johnson & Johnson operating companies employing approximately 126,500 people and with products touching the lives of over a billion people every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
The myMEDISET solution is an SAP bolt on supporting the loan and consignment business for cases needed for surgeries in the Medical Device business with implementations in LATAM, NA (Canada), EMEA and ASPAC.
The position is part of the global CoE in JJ TS SC US with responsibility for service on several platforms in collaboration with business stakeholders, BU IT partners in alignment with JJ TS strategy and roles.
•Responsible for managing demand intake, forecasting, resource supply planning and financial management for TS services in Deliver / myMEDISET area
•Accountable for the delivery of services in Deliver / myMEDISET area, ensuring that service performance meets or exceeds established goals / SLAs, including on-time and on-budget delivery of orders. Responsible for addressing issues and challenges pertaining to the service, and expediting / resolving issues that may require partnership across the organization
•Close collaboration with support organization for myMEDISET to interact with vendor for standard fixes and continuous improvement of solution
•Manage a team that designs, operates, and continually improves the service in deliver / myMEDISET area. Understand service demand in the specific region and manage prioritization and allocation of resources. This includes the management and selection of vendor resources that are employed to deliver the service in the region.
•Take overall accountability for proposing service-based solutions to customers. This includes providing estimates and quotes in coordination with the professional service support center and other service-based teams
•Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve service performance or address emerging / unmet customer needs.
•Strong collaboration and alignments with Global template owner and regional partners to improve template and define localization following strong needs in region/country.
•A Bachelor’s degree is required. MBA or advanced degree preferred
•Minimum of 8 years of related work experience is required, with 5 years in highly matrix large enterprise organizations preferred.
•Expertise in SAP business processes is required.
•Experience working with Deliver / myMEDISET is required.
•Demonstrated hands-on project management/delivery experience is required.
•Experience managing projects using SDLC is required.
•Global experience (with multiple countries, regions) and associated cultural awareness is required.
•Experience in directly managing people and/or virtual teams is required.
•Ability to manage high level of complexity, as well as the ability to be comfortable operating amongst other commercial stakeholders is required.
•Results Orientation/Sense of Urgency – ability to drive to tight timelines along with a strong customer focus is required.
•Excellent written, oral, and presentation skills required.
•Proven ability to influence/collaborate to get to desired result required.
United States-New Jersey-Bridgewater
Johnson & Johnson Services Inc. (6090)