Senior Manager, Business Intelligence and Operations

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Job Description

Janssen Pharmaceuticals, a member of Johnson & Johnson’s family of companies is recruiting for a The Senior Manager, Business Intelligence and Operations to be located in Titusville, NJ.


At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at and follow us @JanssenGlobal.


Role Summary

The Senior Manager, Business Intelligence and Operations, will lead the strategy, design, development, deployment and support of the business intelligence/adhoc and visualization environment – Tableau based.  Through collaboration of the different functional leaders within the Janssen’s North America Pharmaceutical Division within our Commercial Effectiveness (CE) group’s.

The Senior Manager will direct a team of internal and external partners with data and technology services to provide standard, intuitive and accurate reporting via our Janssen Analytics Collaboration home office application. This role will manage the weekly processing and publishing of the national and sub national analytical reports, trouble shoot improvements, and manage a successful operational team.

She/he will work closely with the Integrated Analytics, Data Engineering, Advanced Analytics and others in supporting the prioritization of analytics and business intelligence projects across Janssen’s NA therapeutic areas.  The Senior Manager will act as the operational lead and execute operational excellence practices for the Janssen Analytics Collaboration reporting analytical home office application across the CE organization, internal IT, and software partners, providing regular communications on the progress, enablement, and support operations related to this solution to Senior Leadership. 

The Senior Manager will also evaluate our business intelligence tools and technologies to further enable the Janssen Analytics Collaboration solution for our Commercial Organization.  She/he will work on consolidating the various data and reporting solutions, within the CE organization, working with our internal teams and external partners to ensure we move towards a streamlined data and reporting solution with a vision to deploy services with speed and reduce cost.


Manage the Janssen Analytical Collaboration reporting application and data warehousing solution for the Commercial Excellence Analytics group.  Assist teams in evolving and executing the consolidation of our reporting solution with our other data warehouse systems aligning with overall Commercial Excellence strategy:

  • Lead the analytics platform partnering with commercial leadership to identify needs, lead analytics design and enhancements, report/dashboard design and creation, testing, training and support

  • Lead a team of partners (vendors) to build and maintain the analytics platform

  • Partner with Commercial Excellence teams and IT build, maintain and support the data needs of the Janssen Commercial Pharma Sales & Marketing ecosystem

  • Understand and evaluate impact of data events/changes on analytic systems and engage business process owners and data stewards to align on the action plan/next steps

  • Make recommendations on improvement of reporting and data processing operations

  • Ensuring reporting and data operations are done optimally and offering advice to organization on best practice

  • Research, reproduce and lead support case to resolution

  • Apply in-depth troubleshooting and debugging skills to identify the root cause of issues

  • Collaborate with technical support, development and consultants to resolve highly complex technical issues

  • Partner with Development teams to prioritize and resolve key stakeholders’ issues

  • Work with partners to document known solutions to internal and external knowledge base

  • Provide meaningful insights to improve the customer experience as well as optimize business decisions to the support team and other teams

  • Provide effective leadership for staff; day-to-day administrative and technical direction of onsite personnel; assignment of staff personnel to appropriate functions/tasks/duties.

  • Establish or improve procedures and controls, where necessary, to ensure that all services meet schedules of production.

  • Responsible for collecting, connecting & analyzing product & operational data through the data pipeline. E.g: publishing, delivery, availability, entitlement data

  • Responsible for assisting the support team on translating the data into dashboards in order to measure Sales and Marketing KPIs

  • Responsible for using data, dashboards to drive POV & build compelling presentations

  • Work collaboratively with Operations, Upstream, Downstream and Partner Strategy teams; helping to prioritize business information needs

  • Interpret data, analyze results and provide ongoing reports

  • Evaluate if/how improvement efforts are affecting performance indicators and outcomes



  • A minimum of a bachelor’s degree is required.


  • A minimum of 7 years’ experience in the healthcare/ Life sciences field is required

  • Expert knowledge of data querying/data analysis/reporting solutions using BI tools, specifically Tableau with an eye towards visualization

  • Strong Project Management skills working in a highly collaborative and matrix environment is required.

  • Strong Business and Data Analysis skills with focus on pharmaceutical commercial operations across one or more relevant therapeutic areas

  • Track record of leading teams that have developed and delivered reporting solutions and data warehouse solutions with high utilization, adoption and satisfaction

  • Ability to work with external and internal teams on various projects/enhancements as well as manage projects independently

  • Ability to support reporting and datawarehousing solutions in production – incident management, service requests and management reporting working with partners

  • Strong communication skills especially while dealing with diverse functional groups

  • Proven analytical and problem-solving abilities

  • Knowledge of data management related SoPs and workflows

  • Knowledge of data governance and data management best practices

  • Knowledge of Commercial Life Sciences data sets (NPP, DDD, Xponent, Plantrak, SPP)

  • Knowledge of Cloud Components such as AWS (Python/SPARK/EMR/Glue/RedShift)

  • Experience with building and supporting data and ETL pipelines in Cloud

  • Understanding of data lifecycle, data quality, metadata and data management

  • Experience in Cloud based technologies (AWS) and Integrations

  • Experience in Cloud based DevOps frameworks

  • Project Management (SCRUM) and Business Rules Management


    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location
United States-New Jersey-Titusville-
Janssen Pharmaceuticals, Inc. (6062)
Job Function
Sales Administration
Requisition ID