Johnson & Johnson Careers

Clinical Account Specialist - Long Island / Queens NY - Biosense Webster (1 of 2)

Melville, New York; College Point, New York
Selling MD&D


Job Description

Requisition ID: 8926180805

Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for a Clinical Account Specialist, for Biosense Webster located in the Long Island / Queens NY area.  

The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular and Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing.

Biosense Webster is the global leader in the science of diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster at www.biosensewebster.com

The Clinical Account Specialist (CAS) will 
  • Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.  
  • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. 
  • Collaborates with peers to share best practices to increase value for customers.  
  • Use consultative selling techniques to identify potential sales opportunities within the account. 
  • Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.  
  • · Maximize customer case support capability through proper planning and scheduling techniques.  
  • Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.  
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners.  
  • Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
  • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.  
  • Prioritize and appropriately respond to requests in a high-stress environment.  
  • Maintain composure and problem solving focus during stressful interactions.  
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.  
  • Provide mentoring for new BWI commercial team members as requested.  
  • Respond daily to requests by email and voicemail from customers, practitioners and partners.
  • Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input. 
  • Maintaining Safe Fleet standards according to Company guidelines.  
  • Responsible for communicating business related issues or opportunities to next management level.  
  • Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.  
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.  
  • Performs other duties assigned as needed.

Qualifications
Qualifications:
Required:
  • A minimum of a Bachelor’s degree, or 4 years of relevant professional work/military experience
  • A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program
  • A valid Driver’s License 
  • Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.   
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.  
  • The ability to travel related to this role is required.  Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice. 
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs 
  • May be required to lift up to 60 lbs.
Strongly Preferred:
  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.    
  • Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS
  • Experience working with highly complex technical systems and/or working in a critical patient care setting.
  • Effective and timely communicator with co-workers and all levels of patient care team.
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can think critically in high pressure environments.
  • Receptive to constructive feedback and collaborates and works well in team environment.
  • Able to take large amounts of data and translate information into actionable insights
  • Hunger for learning and building new skills
Be VITAL in your career. Be seen for the TALENT you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.
Johnson & Johnson Companies are equal opportunity employers.

Primary Location
United States-New York-Melville-
Other Locations
North America-United States-New York-College Point
Organization
Biosense Webster Inc. (6010)
Job Function
Selling MD&D
Requisition ID
8926180805