Johnson & Johnson Careers

Bilingual Business Analyst - 12-month contract

Markham, Canada
Sales Administration


Job Description

Requisition ID: 8349180104

Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. We strive to provide scientifically sound, high quality products and services to help heal, cure disease and improve quality of life.

Johnson & Johnson Medical Devices Companies is one of the largest and most diversified medical devices businesses in Canada and around the globe. The company will offer unparalleled exposure to product lines as diverse as joint reconstruction, trauma, spine as well as medical devices for minimally invasive and open surgical procedures, devices for women’s health, infection prevention and control and cardiovascular & neurovascular diagnostics and treatment.



The Business Analyst role will support the Sterilmed business within Johnson and Johnson Medical Devices Companies (JJMDC).  The role includes providing operational support to each of the business units that will be reprocessing through Sterilmed.  Operational support will include support for product ordering, day to day operations, analytics, customer and product yield reporting.  A key component will also be supporting the businesses in the development of unique programs to provide a total JJMDC solution for new and reprocessed products.

Responsibilities:

Lead customer interface for ordering and supply of products direct from Sterilmed
Address contract and purchase order related inquiries 
Manage and monitor Point of Use (POU) deployment across new and existing accounts including project management and reporting
Drive process and business improvements across key accounts in line with business strategy
Lead customer reporting and analytics
Support to stakeholder businesses on business proposals to drive a One MD approach for new and reprocessed products
Invoice reconciliation
Managing customer issues & questions

Qualifications
3+ years progressive experience in an operational / marketing operations or business role
Ability to partner and collaborate with internal and external customers 
Ability to deliver accurate and actionable results on a timely basis and shape by improving business processes and customer experiences
Strong time management and customer focus and ability to multi task
Business / financial acumen
Excellent communication and problem solving skills with strong customer commitment and orientation
Bilingual – English / French – written and spoken
SAP knowledge
Marketing and customer service orientation 
Strong knowledge of MS Excel; Visio and Word
Ability to manipulate and manage large sets of data
Six Sigma experience or knowledge with business process improvement and “can do” attitude



Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Primary Location
Canada-Ontario-Markham
Organization
Johnson & Johnson Inc. (7695)
Job Function
Sales Administration
Requisition ID
8349180104