Johnson & Johnson Careers

Sr. Manager, Sales Learning & Development (Account Management/ Healthcare Ecosystem) Horsham, PA - Janssen Biotech, Inc.

Horsham, Pennsylvania
Sales Training


Job Description

Requisition ID: 8166181121

The Sr. Manager is accountable to assess organizational needs, align training strategies based on those needs, and to develop Learning Managers/Trainers. The Sr. Manager is responsible for the design, development, and implementation of ongoing learning programs for the sales organization. The Sr. Manager is responsible to independently maintain expert status in technical aspects of the role, including but not limited to clinical and product knowledge, as well as selling expertise to lead the team in developing the most comprehensive learning solutions. In addition, the individual should remain up-to-date with changes in the healthcare environment, the marketplace, and access. Accordingly, the Sr. Manager ensures that learning initiatives are in alignment with and support Sales and Marketing objectives. The individual provides strategic direction for training and development programs across the brands to ensure consistent approaches, coordination of efforts, and sharing of best practices, from new hire curriculum to blended learning for sustainability. The Sr. Manager coaches others on using adult learning principles, facilitation skills, and innovative learning technology to develop learning solutions. The Sr. Manager also provides ongoing coaching and development of Sales Managers/Trainers to foster their short-term and long-term career growth.

Learning Solutions & Platforms

  • Ensures alignment of learning and development solutions with short-term and long-term business objectives across the organization. 
  • Maintain clinical fluency in all assigned disease states to equip learners to engage stakeholders in meaningful, results-driven conversations.
  • Stays abreast of the healthcare ecosystem, access, and marketplace trends to inform strategies and approaches. 
  • Coaches others on integrating clinical, product, and selling expertise into the design and execution of learning solutions to maximize development of capabilities to support critical selling strategies.
  • Encourages others to use innovative tools and technology to enhance the learning experience and assists others with adopting new technology solutions.
  • Understands, applies, and remains current in adult learning principles and advanced facilitation skills to develop and execute the most effective learning programs.
  • Monitors and evaluates team’s progress towards goals, while managing budget, compliance guidelines, resources, and workload to maximize outputs and effectively address training needs and opportunities.
  • Identifies solutions for competing requests and demands from business partners.
  • Partners with vendors to manage the development of new training content.   Manages RFP process, evaluates progress, and ensures measurable return for project outputs.
  • Oversees, participates in, and/or leads the coaching, coordination, and delivery of learning programs.
  • Facilitates and encourages collaboration between team members to further their effectiveness, enhance organizational efficiency, and maximize goal attainment.
  • Ensures alignment of learning and development solutions with short-term and long-term business objectives across the organization. 
  • Maintain clinical fluency in all assigned disease states to equip learners to engage stakeholders in meaningful, results-driven conversations.
  • Stays abreast of the healthcare ecosystem, access, and marketplace trends to inform strategies and approaches. 
  • Coaches others on integrating clinical, product, and selling expertise into the design and execution of learning solutions to maximize development of capabilities to support critical selling strategies.
  • Encourages others to use innovative tools and technology to enhance the learning experience and assists others with adopting new technology solutions.
  • Understands, applies, and remains current in adult learning principles and advanced facilitation skills to develop and execute the most effective learning programs.
  • Monitors and evaluates team’s progress towards goals, while managing budget, compliance guidelines, resources, and workload to maximize outputs and effectively address training needs and opportunities.
  • Identifies solutions for competing requests and demands from business partners.
  • Partners with vendors to manage the development of new training content.   Manages RFP process, evaluates progress, and ensures measurable return for project outputs.
  • Oversees, participates in, and/or leads the coaching, coordination, and delivery of learning programs.
  • Integrates an understanding of the business objectives, strategies, and operational procedures of cross-functional partners (e.g., field management, RBDs, Marketing, and brand team) into learning solutions.
  • Facilitates and encourages collaboration between team members to further their effectiveness, enhance organizational efficiency, and maximize goal attainment.
  • Builds and leverages internal and external partnerships to identify and ensure alignment of learning solutions with critical business needs.
  • Sets and communicates goals, expectations, and priorities for Managers or Trainers to ensure business needs are met.
  • Helps team adapt to shifting priorities, cross-functional objectives, and the unpredictable environment. 
  • Serves as a role model and mentor to motivate team members to show initiative, be innovative, and demonstrate high work quality.
  • Ensures team consistently works within compliance and regulatory guidelines.
  • Facilitates learning opportunities, networking, and team member exposure to higher levels of the organization.
  • Helps others navigate the organization successfully and influence decision makers at various levels.
  • Recruits, hires, and develops a diverse team of talent with the ability to deliver results and that shows potential as future leaders.
  • Provides coaching and feedback based on individual’s developmental needs for current and future roles. 
  • Bachelor’s Degree, Master’s Degree a plus
  • Requires at least 5 years of industry experience
  • Demonstrated success as a District Manager and/or a minimum 2 years in people management required
  • Experience in relevant therapeutic area(s) preferred
  • Proven ability to build a team in a matrix environment preferred
  • Prior training experience is strongly preferred and experience in delivering training in multiple learning platforms (workshop, virtual, e-learning, simulation, gamification) is also preferred
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)

 

Competencies

The following competencies define the behaviors associated with success in this role.  Refer to the full Competency Models for this role for additional information and performance standards.

Learning Excellence - Incorporates adult learning principles into the design, development, and execution of blended learning solutions that address critical business needs.

Technology Utilization - Leverages diverse learning technologies and identifies innovative new technologies to create user focused, efficient, and effective learning experiences that drive business outcomes.

Collaborative Partnerships - Identifies, develops, and leverages internal and external partnerships to collaborate and address business goals.

Project Management - Manages projects accounting for timelines, compliance constraints, business needs, budget, and available resources.

Marketplace and Access Knowledge - Understands and monitors the evolving marketplace dynamics, market access, and reimbursement changes that impact the design and delivery of learning solutions.

Clinical and Selling Expertise – Leverages knowledge of product portfolio, clinical acumen, and selling skills to ensure the alignment of learning solutions with stakeholder needs.

 

Leadership Imperatives

Live Our Credo Demonstrate and inspire the behaviors that reinforce Our Credo.

·       Serve as a role model for making Credo-based decisions

·       Create a trusting, collaborative, and ethical work environment

·       Maintain the highest standards of quality, compliance and accountability

·       Champion programs and initiatives that support our environment and communications

Connect Develop deep insights into the needs of our patients, customers, markets and communities.

·       Cultivate external relationships and partnerships

·       Be insight-driven to uncover unmet needs

·       Forge internal collaboration across all levels of the enterprise

Shape Drive innovation; anticipate and shape industry and market changes to advance healthcare globally.

·       Translate insights into viable products and solutions that create value

·       Challenge the status-quo; lead and adapt to change

·       Take and manage risks

Lead Create an environment where leadership and talent development is a top priority.

·       Take ownership for talent acquisition, performance and development of self and others

·       Maximize the power of diversity and inclusion

·       Engage in transparent and constructive conversations

Deliver Deliver results by inspiring and mobilizing people and teams.

·       Empower people to act with speed, agility, and accountability

·       Demonstrate a global and enterprise-wide mindset

·       Balance short and long-term strategic choices


Company management reserves the right to add, delete, or otherwise alter assigned duties at any time.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The minimum qualifications listed include the required knowledge, skills, and/or abilities for the Sr. Manager, Sales Learning & Development position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Qualifications


Minimum Qualifications

  • Bachelor’s Degree, Master’s Degree a plus
  • Requires at least 5 years of industry experience
  • Demonstrated success as a District Manager and/or a minimum 2 years in people management required
  • Experience in relevant therapeutic area(s) preferred
  • Proven ability to build a team in a matrix environment preferred
  • Prior training experience is strongly preferred and experience in delivering training in multiple learning platforms (workshop, virtual, e-learning, simulation, gamification) is also preferred
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)\
  • This position may require up to 30% travel and will be based in Horsham, Pennsylvania.

BE VITAL in your career. Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.


Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.


Primary Location
United States-Pennsylvania-Horsham-
Organization
Janssen Biotech, Inc. (6014)
Job Function
Sales Training
Requisition ID
8166181121