Johnson & Johnson Careers

Implementation Manager, Human Performance Institute

Orlando, Florida
Customer Service

Job Description

Requisition ID: 7991180404

The Implementation Manager will be responsible for the successful implementation of training solutions at the Johnson & Johnson Human Performance Institute to drive faster adoption and broader reach with our customers.  This person will report to the Senior Manager of Delivery & Customer Implementation and partner closely with other stakeholders including Sales, Sales Enablement, Content, Delivery, Finance, Marketing and Communications. 
Key Responsibilities:
  • Guide clients through the implementation process.  Work with clients to plan, launch, scale & sustain high-impact learning deployments with clearly defined outcomes.
  • Develop rollout and measurement strategies. Champion projects to success.
  • Partner with Content to tailor programs for high value customers.
  • Assist in the creation of compelling internal marketing programs to drive awareness and adoption.
  • Partner with clients to identify opportunities to integrate within existing programs or initiatives. 
  • Collaborate with the sales organization to identify stakeholders and executive sponsors.
  • Manage implementation projects at both strategic and tactical levels, orchestrating technical and organizational deployment.
  • Monitor implementations to ensure all timelines and deliverables remain on track.
  • Use problem solving and creative thinking to determine the best implementation approaches for unique customers and environments. 
  • Build and refine best practice implementation tools and framework
  • Take initiative to solve problems & drive faster adoption & scale of training
  • Prioritize and follow up on commitments
  • Proactively push back in situations where the success of the implementation may be at stake
  • Seek ongoing opportunities to grow business within account.
  • Capture and shares best practices.  Continually look for success stories, testimonials, and customer references.
  • Promote teamwork across sales, delivery, content and technical implementation organizations.

  • A Bachelor’s Degree required
  • 5+ years experience in training, leadership & organizational development.
  • Prior experience in sales or customer facing, implementation projects preferred
  • Ability to think strategically but see things all the way through to flawless execution
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects to meet target dates
  • Ability to work independently and think strategically
  • Ability to use computer and software applications
  • Experience with developing and implementing cross-functional business processes & systems in a matrixed environment is required.
  • Must have proven ability to execute and deliver against business plan on time, within budget, and in scope.  
  • Excellent communication and presentation skills
  • Builds strong relationships with colleagues and customers
  • Ability to work efficiently, effectively and proactively in a fast-paced, dynamic environment
  • Flexibility & adaptability
  • Takes initiative
  • Strong organizational skills and tenacity to see things through to resolution
  • Team focused- willingness to partner, teach, document & learn
This position is located in Orlando, FL full-time and may require up to 40% travel.

Primary Location
United States-Florida-Orlando
J&JHlth&WellSolutions,Inc (6173)
Job Function
Customer Service
Requisition ID