Johnson & Johnson Careers

Regional Field Service Director - West Region (Remote Based)

United States

Job Description

Requisition ID: 7067180716

ASP (Advanced Sterilization Products), a member of the Johnson & Johnson Family of Companies, is a leading designer and developer of innovative instrument sterilization, high-level disinfection and cleaning technologies. The company is dedicated to providing infection prevention solutions that create the safest possible environments for patients, healthcare providers, and communities. ASP is based in Irvine, California with offices around the world. For more information, please visit or follow us at

Johnson & Johnson announced that it has received a binding offer from Fortive Corporation to acquire Advanced Sterilization Products(ASP).  If the offer is accepted, the proposed transaction would be expected to close no later than early 2019, subject to customary closing conditions and regulatory approvals. Should you receive and accept an offer for this position, upon completion of the transaction, your employment with ASP will transfer to Fortive according to local law and will be governed by Fortive’s employment processes, programs, policies and benefits plans.

The Regional Field Service Director will be responsible to set direction within the West Region to lead a US Regional Service Management team in the development and deployment of regional service delivery strategies, scope new service business opportunities and improve overall service field delivery within district and territory assignments.

You will be responsible for remote leadership of the West Region which is one of two US regions of U.S. Regional Service Managers and technical service personnel located within the U.S.

You will establish a team passionate about service delivery and customer support to drive business growth, as well as lead and develop Technical Service management leaders.

You will provide leadership, direction, and continuity in the areas of field service operations, staffing/manpower optimization and forecast data.

You will make recommendations and implement strategic initiatives in the areas of Technical Service and Business Analytics that have a direct positive effect on service goals and objectives.

You will be expected to achieve goals/forecasts through the implementation of service strategies within the budget.

You are responsible for meeting selection, development, performance evaluation and diversity objectives for personnel within the service region.

The Regional Field Service Director represents divisional service organization and partners with Commercial Operations group to support HCC requirements and territory alignment and works in conjunction with the Quality Organization to build, update, and implement consistent processes regarding the tracking, documentation and reporting of all technical service interfaces to ensure compliance with regulatory and ASP quality standards.

The position reports to the Director, US Technical Service and WW Service Operations and Compliance.


Minimum of a BA/BS with 8 years experience in business is required.

Minimum of 3+ years successful management of direct reports with track record of talent acquisition, development and performance management is required.

Minimum of 5 years experience in a regulated industry required.

Three or more years direct experience in a project-planning and implementing environment with heavy emphasis in written and oral communication skills required.

Five or more years experience in a business planning and leading high impact high delivery service environment required.

Experience working with a field based organizations with skills needed to lead and motivate field personnel from a far required.

Time management skills, with ability to effectively prioritize activities and flexibility to change course as necessary to react to changing business/market conditions or business goals required.

Excellent skills in guiding/coaching/motivating direct reports to achieve objectives required.

Self-motivated to achievement of own job goals and insure that own goals and goals of direct reports directly represent business objective required.

Master's Degree is preferred in on of the following disciplines:  Business , Computer Science or  Mechanical Engineering

Comparable Military training experience

Computer software/hardware related certifications

2+ years leading management staff level 

Leading/managing remote based staff

Primary Location
United States---
ASP Services, Inc. (6000)
Job Function
Requisition ID