Johnson & Johnson Careers
Associate Field Service Engineer, Biosense Webster – Washington, DC.
Washington, District of Columbia
Requisition ID: 6962190612
Biosense Webster, a member of Johnson & Johnson family of companies, is currently recruiting for an Associate Field Service Engineer, located in Washington, DC.
Johnson & Johnson Medical Device Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of surgery, orthopaedics, neurological disease, cardiovascular disease, and aesthetics. Johnson & Johnson Medical Devices contains key surgical platforms such as Wound Closure, Orthopedics, Open and Minimally Invasive Stapling, Energy, Biosurgery, Aesthetics, ENT, Cardiovascular and Neurovascular surgical products. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is the best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
The Field Service Engineer is responsible to manage the customer support system in the installation, service and repair of all products supported by Biosense Webster Inc. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints.
The Specialist will be responsible for, but not limited to, the following:
o Perform the installation, operation, preventative maintenance, repair and upgrades of equipment per assigned work orders.
o Complete clear and timely documentation associated with all performed field service and remote support.
o Manage schedule to facilitate all aspects of technical / engineering work required to support products supported and serviced by the Biosense Webster technical department.
o Responds to customer requests for emergency service. Perform basic troubleshooting and repairs of products supported by the Biosense Webster technical department.
o Set and manage proper expectations with Customers before and after service related interactions to ensure customer satisfaction.
o Timely completion of paperwork and administrative tasks per department/company policies and procedures.
o Complete all processing of RMA returns to support individual usage of parts and equipment.
o Manage allocated inventory.
o Completes required trainings for supported products and processes.
o Acts as customer advocate to represent customer needs internally
o May be required to participate in incident investigation.
o Responsible for communicating business related issues or opportunities to next management level
o Follow all Company guidelines related to Health, Safety and Environmental practices.
Vocational/Trade Certificate with preferably 4 years related work experience; OR an Associate Degree with 2 years related experience; OR a Bachelor’s degree is required.
o Knowledge of servicing principles, practices and procedures preferred
o Experience in the Medical Device Industry is preferred
o Knowledge of service management system is a plus
o Standard test equipment to include digital multimeter
o Office/Field time 25%/75%
• Ability to travel on short notice.
• Frequent air travel.
• A valid US drivers license.
• Ability to work weekends and “off hours” as needed to support customer and business needs
• Heavy lifting of equipment and excessive standing, lifting and bending will be required.
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
United States-District of Columbia-Washington-
Biosense Webster Inc. (6010)