Johnson & Johnson Careers

Clinical Account Specialists- Key Account - Minneapolis, MN / Rochester MN - Biosense Webster, Inc.

Minneapolis, Minnesota; Rochester, Minnesota
Selling MD&D

Job Description

Requisition ID: 6499181105

Johnson & Johnson’s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for a Clinical Account Specialist, Key Accounts, for Biosense Webster located in the Minneapolis/ Rochester, MN area.  
The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular and Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing. 
Biosense Webster is the global leader in the science diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster at   
  • The Clinical Account Specialist (CAS) -Key Accounts- will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.   
  • Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.  
  • Collaborates with peers to share best practices to increase value for customers.   
  • Use consultative selling techniques to identify potential sales opportunities within the account.  
  • Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.   
  • Maximize customer case support capability through proper planning and scheduling techniques.   
  • Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.   
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners.   
  • Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. 
  • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.   
  • Prioritize and appropriately respond to requests in a high-stress environment.   
  • Maintain composure and problem solving focus during stressful interactions.   
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.   
  • Provide mentoring for new BWI commercial team members as requested.   
  • Respond daily to requests by email and voicemail from customers, practitioners and partners. 
  • Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.  
  • Maintaining Safe Fleet standards according to Company guidelines.   
  • Responsible for communicating business related issues or opportunities to next management level.   
  • Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.   
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.   
  • Performs other duties assigned as needed. 

  • A minimum of a Bachelor’s degree, or 4 years of relevant professional work/military experience 
  • A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company’s ACAS program 
  • A valid Driver’s License  
  • Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.    
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.   
  • The ability to travel related to this role is required.  Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.  
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs  
  • May be required to lift up to 60 lbs. 
Strongly Preferred: 
  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.     
  • Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS 
  • Experience working with highly complex technical systems and/or working in a critical patient care setting. 
  • Effective and timely communicator with co-workers and all levels of patient care team. 
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment. 
  • Problem solver who can think critically in high pressure environments. 
  • Receptive to constructive feedback and collaborates and works well in team environment. 
  • Able to take large amounts of data and translate information into actionable insights 
  • Hunger for learning and building new skills
Johnson & Johnson Companies are equal opportunity employers. 

Primary Location
United States-Minnesota-Minneapolis-
Other Locations
North America-United States-Minnesota-Rochester
Biosense Webster Inc. (6010)
Job Function
Selling MD&D
Requisition ID