Johnson & Johnson Careers

Technology Services Senior Analyst, Service Specialist - Digital Services

Somerville, New Jersey; Raritan, New Jersey
Info Technology


Job Description

Requisition ID: 4456190117

Johnson & Johnson is recruiting for a Technology Services, Senior Analyst. This position can sit in Somerville, NJ or Raritan, NJ. 

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people.

With $81.6 billion in 2018 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen.

This Sr. Analyst position is within the Commercial Development, Global Digital Marketing team of Technology Services organization, which focuses on Engineering solutions delivered in a more rapid, consistent and cost-effective manner. Gaining quicker access to the best technology and approaches delivering at scale across the enterprise. Accelerating business value through Agile delivery and human-centered design approaches. Providing a deeper connection with our customers and employees to improve their J&J experience.

Specifically, you will focus on leading the Delivery of Digital Marketing projects and programs, in a Scrum Master capacity and/ or in a Service Specialist capacity. This Product Delivery Management role will focus mainly on the management of successful delivery of Digital Marketing and Global Education initiatives. The role will partner closely with our Product Owners, Business Analyst, internal Architecture and Software Engineering teams, Development Centers and vendor partners providing development services.

You will gain an understanding of Technology/ TS Delivery models, technical solutions delivery for Digital, Digital Product Delivery, SDLC and specifically, the Agile delivery methodology, onshore and offshore vendor/ J&J resource working models, leading an offshore project team or resources, virtual and high-performance team dynamics. Additional areas of exposure/ competencies that you will gain:
  • Gain knowledge in Digital Marketing and Global Education functions
  • Gain knowledge in Digital Services (web, DAM, mobile applications, etc.)
  • Gain knowledge of demand shaping and demand intake
  • Exposure to Quality and Compliance relative to Web Solutions Delivery, understanding of DARM and security vulnerability mitigation and remediation processes
  • Understand portfolio, project, and operational success measures.
  • Gain an understanding of the Digital and Global Education service offerings including web, DAM, Digital Learning, mobility, and e-Detailing. Provide recommendations regarding services to BU IT.
Responsibilities
  • Support or lead the technical design and development of large, complex projects within the Digital Marketing and Global Education spaces through successful completion of requirements and meeting or exceeding on-time, on-budget, and customer satisfaction goals.
  • Serve as a SCRUM Master, ensuring projects abide by SCRUM principles and follow the Agile SDLC process.
  • Partner closely with Product Owners, Business Analyst, internal Architecture and Software Engineering teams, Development Centers and vendor partners providing development services.
  • Provide coaching and guidance to peers, junior team members, co-ops and/or external consultants. And, have a strong commitment to ongoing personal development


Qualifications
  • A minimum of a Bachelor's degree is required. A Bachelor’s degree in Computer Science, Information Technology or related field is preferred.
  • A minimum of 5 years of related work experience is required.
  • Experience in digital/ internet technologies is preferred.
  • Exposure to Agile/Scrum methodology is required.
  • Experience in a large global organization is preferred.
  • Experience with Drupal is preferred.
  • Experience with open source version control systems (e.g. SVN, git) is preferred.
  • Proficiency in unit and functional testing is preferred.
  • Experience managing projects, ensuring compliance, and working on project teams are preferred.
  • A focused, structured and logical approach to problem solving is required.
  • Demonstrated ability to run multiple projects successfully is required.
  • Demonstrable record of delivery against deadlines is required.
  • Excellent written and verbal communication skills are required.
  • Well-developed presentation and facilitation skills are required.
  • Demonstrated ability to manage working relationships and business partnerships, remotely if needed, is required.
  • Experience with Application Services or overall Shared Services Delivery and Support processes are preferred.
  • This position can sit in Bridgewater, NJ, Somerville, NJ or Raritan, NJ and may require up to 10% domestic travel. 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Primary Location
United States-New Jersey-Somerville-US Route 22 West
Other Locations
North America-United States-New Jersey-Raritan
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID
4456190117