Johnson & Johnson Careers

Customer Logistics Rep. - 1 YR CONTRACT

Markham, Ontario
Strategic Sourcing/Logistics


Job Description

Requisition ID: 4332180615

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.

The Customer Logistics Representative will oversee the customer order process, including primary point of customer contact for all issues and/or after sales service resolution. The CLR customer portfolio includes strategic investment accounts supporting our Neostrata business.

This position is a 12 month contract located in our Makrham office.

Responsibilities:
Oversee the complete customer order process for strategic investment accounts from order receipt to customer goods receipt including after sales service issues
Build and maintain a productive customer relationship while ensuring an efficient process that reduces and eliminates errors and meets cycle time requirements
Review orders for pricing, products, availability, expiry dating and discontinued items. Makes adjustments as necessary for release by end of business day
Review IDOC errors, initiate action required with customer
Responsible to authorize returns management per all documented SOP's, ensuring all authorizations are in place
Identify and resolve issues that arise in the process, including After Sales Service claims. Solicit feed back, analyze data and make recommendations for process changes as appropriate
Responsible for customer service metrics for accounts served: invoice accuracy, order accuracy, IDOC errors, returns % sales
Work closely with Accounts Receivable to resolve deductions while reducing DSO and unauthorized deductions
In conjunction with the Manager, Customer Logistics, eliminates reoccurring issues, minimizes service issues and identifies / implements initiatives to reduce cost and grow the business
Build and maintain positive relationships with customers through proactive dialogue to understand their requirements, field visits and taking opportunities to exceed expectations. Act as the Voice of the Customer
Create and analyze management reports through manipulation and analysis of data retrieved from SAP or the BIW and manipulated in Cognos, Excel or PowerPoint
Build and maintain a productive customer & Sales Rep relationship while ensuring an efficient process that reduces errors and meets cycle time requirements
Build strong relationships and work effectively with logistics, the SDC/UPS, transport carriers, Accounts Receivable, key internal/external customers and Sales to improve process effectiveness
Develops expertise in a key subject matter area and shares ideas/solutions and champions with team members (e.g. customer reporting, EDI, Business intelligence, SAP Super User, training etc.)


Qualifications
Experience:
Strong customer focus & championing skills
Strong interpersonal, collaboration competencies: Proven ability to cultivate strong business relationships
Results & performance driven with bias for action & sense of urgency on priorities
Strong interpersonal , communication & presentation skills
Strong analytic skills & detail orientation
Well-developed judgment, planning, organizing and time management skills
Experience in Walmart, Costco, Zellers, Loblaw accounts an asset
Technical knowledge in a variety areas including SAP integrated system, Cognos data warehousing, EDI, UPC & barcode technology, ECCNet, LSS
Industry and market place knowledge including customer specific information and industry initiatives (eg ECR/ECRx/ECCnet)
Customer Supply Chain experience an asset
Advanced Excel skills & Retail Link experience an asset

Requirements:
University degree an asset
Bilingualism (French) an asset
PE / Six Sigma - Green Belt / Lean Manufacturing an asset

BE VITAL in your career; Be seen for the talent you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies.

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.


Primary Location
Canada-Ontario-Markham
Organization
Johnson & Johnson Inc. (7695)
Job Function
Strategic Sourcing/Logistics
Requisition ID
4332180615