Johnson & Johnson Careers

Director, Programming & Client Experience

Orlando, Florida
Training & Development

Job Description

Requisition ID: 3529181003

The Johnson & Johnson Human Performance Institute is currently seeking a Director of Programming and Client Experience for Premier Executive Leadership, an exclusive executive development and wellbeing program designed to prepare top global leaders to thrive in the most highly visible, highly stressful leadership roles in the world.  The Director of Programming and Client Experience will be responsible for helping to drive the growth and evolution of this bespoke program, which includes highly personalized 1:1 coaching with renowned experts in each of three specialized areas to holistically reinforce physical wellbeing, mental and emotional resilience and character-centered leadership. 
The Director of Client Experience must have extensive knowledge of and experience in the Executive Coaching/Leadership Development fields with specific experience related to C-Suite level and 15+ years of global corporate experience. Primary responsibilities include continually evolving the program content to be cutting edge, enhancing the client experience, and supporting customer acquisition and growth strategy. Ideally he/she will be International Coaching Federation (ICF) certified. Must possess sufficient gravitas, executive presence, and customer service orientation to be able to interact effectively with very discerning C-Suite executives. This individual must also possess sufficient awareness and change-agility to adapt and continuously refine the Premier offering to maintain its unique status within Executive Coaching and Leadership Development.
  • Responsible for overseeing Premier Executive Leadership (PEL) program refinement, evolution and innovation including:
    • Working with Product and Innovation team to evolve and enhance content and client experience, assessments, and coach training
    • Ensuring best-in-class communications and related materials for participants, sponsors, and client organizations
    • Ongoing evaluation and enhancement of assessments in support of the Premier program. Will work with Behavioral Science team to ensure content, process and third-party feedback is established via efficient, secure and seamless electronic survey data capture

  • Serve as interface with Premier Executive Leadership clients. Develop Executive profiles to enable matching between executives and Premier Coaching team. Intake and onboarding of new clients
    • Maintain consistent communication with executives’ sponsors (e.g. manager or HR leader) and key client personnel to monitor progress and adapt the coaching process if needed. Engage in ongoing and confidential communication with C-suite executives, offering the highest level of customer service

  • Oversee process for Coach Preparation and Training for internal and external executive coaches, fitness and nutrition coaches (exercise physiologists and registered dietitians), and subject matter experts

  • Manage client acquisition and growth strategy. Attend business development meetings with key customers
  • Deliver strategic keynotes (C-suite or exec audience) at industry, customer, and prospect events)

Candidate will work well within a matrix environment and be effective at building and maintaining strong strategic partnerships with internal teams and stakeholders (including HR and Leadership Development, Product and Innovation, Behavioral Science, IT Legal, Privacy, Compliance Finance, Sales and Marketing) and external customers and partners. 

  • Significant knowledge of key issues and challenges facing C-suite executives and 15+ years working in a corporate environment
  • 10+ years of experience in leadership development space focused specifically on C-suite/senior executives
  • Talent and Leadership Development experience working with multiple Fortune 500 companies and / or multiple global geographies
  • Very strong verbal and written communication skills
  • Experience coaching and advising CEO-suite/senior executives at Fortune 500 companies preferred
  • ICF certification preferred

Primary Location
United States-Florida-Orlando
J&JHlth&WellSolutions,Inc (6173)
Job Function
Training & Development
Requisition ID