Customer Engagement & Pilot Implementation Manager, Digital Surgery

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Job Description

Ethicon is currently recruiting for a Customer Engagement & Pilot Implementation Manager, Global Strategic Marketing, for its Digital Surgery platform.

Ethicon, part of the Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit

The Digital Surgery Customer Engagement & Pilot Implementation Manager will manage global customer engagements throughout a series of Healthcare IT related projects. The ideal candidate is expected to have a background in managing projects in healthcare IT and working directly with physicians / surgeons and / or C-level administrators.

We invite you to become part of a high-energy team, dedicated to improving patient lives and introducing enabling technologies to address the unmet needs in the healthcare industry.



This role will be responsible for both developing strategy for and operationalizing critical, “first of a kind” connectivity implementations to deliver on a fully integrated Digital Surgery Platform that is safe, effective and compliant globally.

The individual should be able to collaborate with internal and external partners and drive projects on time and on budget to achieve determined targets.

Some of the key responsibilities include but are not limited to:

  • Deliver project roadmaps and define scope at individual partner level per global / regional goals  

  • Coordinate resources and timetables, including the business inputs for legal agreements between Ethicon and B2B customers, in order to ensure operational success

  • Manage multiple cross-functional, global partners in the delivery of connectivity in healthcare environments

  • Maintain both end user and B2B customer relationships and ensure continued momentum / buy-in across key stakeholders

  • Create content for customer meetings and convey requirements / plans / progress effectively to both business partners and leadership

  • Document process and results of initial testing to inform implementation strategy

  • Synthesize and report learnings on user preferences, customer requirements and regulations

  • Drive investigational clinical trials of new Healthcare IT products through planning and execution, in collaboration with partnering investigators

  • A minimum of a bachelor’s degree is required. Degree in an IT, surgical, or other healthcare-related field is preferred. PMP Certification is recommended.

  • A minimum of 5 years of professional work experience is required.

  • A minimum of 2 years of project management and / or customer account management experience with surgeons and / or hospital C-Suite administrators in a hospital setting is required.

  • An understanding of software deployment in a healthcare environment is preferred.

  • Strong knowledge of Operating Room workflow is preferred.

  • Ability to manage project details within a bigger organizational and platform strategy.

  • Delivering results with little supervision and ability to define, shape, and drive projects to completion, while effectively collaborating strategically with others is required.

  • Excellent oral, written and consultative communication skills are required.

  • Must be able to work with global partners and be an effective communicator across multiple cultures.

  • Relocation not required. This position requires more than 50% travel during certain project phases - both domestic and international.



    Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location
United States-Ohio-Cincinnati-
Ethicon Inc. (6045)
Job Function
Requisition ID