Johnson & Johnson Careers

Senior Director, Consumer Solutions - Johnson & Johnson Design

New York, New York
Creative Design

Job Description

Requisition ID: 2920180109

Who we are:

J&J Design is an internal design team responsible for creating desirable, feasible and viable holistic end-user solutions across all of Johnson & Johnson’s business sectors: Consumer, Pharmaceuticals and Medical Devices. In collaboration with business partners across the global organization, we apply design thinking to drive transformational health outcomes for all who use our products and services. Our focus on care-centered design enables us to deliver on Johnson & Johnson’s mission to profoundly change the trajectory of human health.


We are looking for a Head Consumer Solutions to join our team in New York,  NY.


The short version:

  • You’ve got 15+ years of relevant job experience in design focused on strategy, content development and/or account management.
  • As a member of the J&J Design Leadership Team, you are a champion of design thinking and facilitating guidance of the design process to senior level business partners.
  • As a member for the Consumer Group Operating Committee (GOC), you are a champion of design and will partner with senior level business partners in integrating design to maximize their business process, and identify opportunities to accelerate the growth of their business.
  • You are motivated by leading a consumer solutions team, who manage portfolios of varying scope, size, and end-deliverables.
  • You will help transform some of the world’s most beloved consumer brands and evolve them for future success in the new world of digital/service and brand engagement.
  • You are a visionary leader who consistently elevates design and manages cross-functional partner relationships.
  • Humble to your core with a strong emotional intelligence.


What is the position?

  • Part of a cross-functional, multi-disciplinary team, the Head Consumer Solutions will contribute to the organization in 4 distinct ways:
  • Partner with stakeholders in the Consumer sector to understand their business objectives, and partner with them to create design strategies in support of business goals.
  • Identify opportunities to accelerate the growth of the Consumer business.
  • Educate business partners on the value and capabilities of design, and transform how design is applied and leveraged in the new digital world.
  • Work with and lead internal design teams to organize capabilities, funding and program scopes to ensure successful design work.
  • Passionately promotes the benefits of care-centered design, enabling the business to evolve their thinking and approaches from single-point to holistic ecosystem design solutions. 
  • Shape brand experiences and new business opportunities across the Consumer sector.



What will you do?

  • Work directly with the Chief Design Officer, EVP of the Consumer business, and senior consumer leaders to shape and guide the way design impacts and drives business strategies.
  • Establish relationships and liaise with senior business partners and cross-functional teams to champion design.
  • As a member of the J&J Design Leadership Team, you represent the Consumer design practice and advocate for the business needs to your capabilities partners.
  • Partner with our Operations team to develop meaningful metrics and feedback loops to assess our performance and outcomes.
  • Seek out, identify and drive new business opportunities across the Consumer organization (including Tech, Marketing, R&D, Supply Chain, Regulatory etc.) to drive innovation and deliver differentiated solutions. 
  • Manage and oversee a variety of design programs, defining scope, goals and deliverables that will be completed within set timelines and budgets.
  • Lead by example and in accordance with the J&J Credo and J&J Leadership Imperatives.


  • A minimum of a Bachelor’s Degree required a major in design is preferred.
  • A minimum 15 years’ experience in design strategy, content development and/or account management is required.
  • Proven results leading a multi-disciplinary design team required.
  • Demonstrated experience guiding business partners through the design process is required. 
  • Passion for designing consumer products and solutions that drive new business models and innovation globally is preferred.
  • Ability to communicate and present complex ideas simply is required.
  • Attention to detail is required.
  • Ability to support the development of visual/verbal narratives using a combination of tools, including Microsoft Office software and Adobe Creative Suite, for strategic presentations, scopes of work and team inspiration is required.
  • Experience leveraging design thinking in a tactical business context is required
  • The ability to travel up to 25% both domestically and internationally.


Above all else:

  • Humble to your core with a strong emotional intelligence.
  • Constantly advocate for the power of design both now and in the future of J&J.
  • Synthesize, simplify and smile.
  • Be the change you seek.

Primary Location
United States-New York-New York
J & J Consumer Inc. (6101)
Job Function
Creative Design
Requisition ID