Johnson & Johnson Careers

SPECIALIST CUSTOMER RELATIONS COMPLAINT (1 of 2 Positions)

Santa Ana, California
Quality Assurance


Job Description

Requisition ID: 2792180601

Johnson & Johnson Surgical Vision is currently recruiting for a Specialist, Customer Relations Complaint Management to be located in Santa Ana, CA.
 
Johnson & Johnson Vision, through its operating companies, is committed to improving and restoring sight for patients worldwide. Since debuting the world’s first disposable soft contact lens in 1987, Johnson & Johnson Vision Care, Inc. has been helping patients see better through their world-leading ACUVUE® Brand Contact Lenses portfolio. In 2017, with the addition of Abbott Medical Optics, Inc., the Johnson & Johnson Surgical Vision business, Johnson & Johnson invested further in eye health by expanding into cataract surgery, laser refractive surgery (LASIK) and consumer eye health. Serving more than 60 million patients a day across 103 countries, Johnson & Johnson Vision is committed to helping more people in more places improve or restore their sight. Dual headquartered in Jacksonville, Florida, and Santa Ana, California, Johnson & Johnson Vision has more than 10,000 employees worldwide.
 
The Specialist, Customer Relations Complaint Management evaluates and resolves product complaints worldwide per JJSV, FDA, ISO, SOX, and other applicable regulatory requirements. Monitors feedback activity using Complaint Handling System and SAP systems to provide complaint resolution and promote customer satisfaction. Documents files accurately. 
 
Positively interacts with customer, providing education, product and service information and resolution.
 
May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established J&J and departmental metrics.
 
Works in a cooperative and collaborative manner with fellow team members through constructive communication, flexibility, and exhibits a willingness to assist other team members.
 
May contribute to cross-functional teams. Interacts effectively with peers and leadership across departments.
 
May be responsible for additional administrative and technical tasks, including PO generation and monitoring, IT help desk requests and call center telephony support.  
 
Adheres to safety and environmental policy and procedures, and supports department safety and environmental objectives.
 
Additional responsibilities:

Qualifications
 

Primary Location
United States-California-Santa Ana
Organization
AMO US Holdings, Inc.. (6234)
Job Function
Quality Assurance
Requisition ID
2792180601