Johnson & Johnson Careers

Senior Manager Quality Services, Customer & Logistics Services Quality & Compliance (CLS Q&C)

United States
Quality Assurance

Job Description

Requisition ID: 2719180925

Johnson & Johnson Customer & Logistics Services (CLS) is recruiting for a Senior Manager Quality Services, Customer & Logistics Services Quality & Compliance to be located in any J&J site in the U.S

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization

You, the Senior Manager Quality Services, Customer & Logistics Services Quality & Compliance (CLS Q&C) reports to the Director Quality Execution/Projects, CLS North America.  The position is accountable for the oversight and execution of CLS North America regional Quality Services, including Transportation, Temperature Control, Customer Services, Quality Engineering and Repack/relabel programs.

This individual supports North America Quality strategy development for the Global Temperature Control Center of Excellence (CoE), CLS Transportation group and CLS Customer Services organization.  This position has accountability and oversight to the development, implementation, maintenance and improvements in Quality Systems for the organizations listed above.  This position will liaise with multiple Quality organizations to ensure timely resolution of Quality related issues associated with CLS service complaints, disputes, escalations, recalls, field actions and CAPA/NC investigation and closure related to the organizations supported. He/she determines strategy and provides oversight to the definition, implementation and validation of quality requirements and systems in alignment with departmental strategies and serves as the business expert on quality and compliance for Quality Services.  

Major Duties/Responsibilities include but are not limited to:
  • Oversee the strategy, deployment and maintenance of the Quality Systems in support of the Global Temp Control CoE, Regional Transportation Operations, Customer Services and Repack/Relabel programs
  • Shape the organization to ensure ongoing process improvements to meet business needs.
  • Key liaison and North American representative on Global Temp Control CoE and the Global Repack/Relabel CoE to leverage, collaborate and build global CLS procedures and processes as appropriate. 
  • Oversee activities relating to Service Dispute platform development and process improvements.
  • Support the timely resolution of identified compliance risks
  • Approve regional procedures related to the Quality support of the Service organizations.
  • Engage with Quality Engineers within the region to develop a community of practice/CoE, identifying regional priorities to assist with resource planning/allocation.
  • Oversee the maintenance of the Quality resource planning tool, evaluating and communicating areas of potential risk to the Quality leadership team.
  • Review data for supported functions in preparation for Management reviews.
  • Support and contribute to the development of direct reports, following performance management tools and guides.
  • Participate in audit preparedness and audit activities for internal, JJRC or regulatory authority inspections.
  • Participate in auditing activities through the internal and/or supplier audit program.
  • Identify opportunities to continuously improve quality, cost and time factors and understanding current and emerging regulations and their impact to quality services.
  • Support and contribute to the development of direct reports, following performance management tools and guides.

Education:  A Bachelor's degree is required. A degree in an Engineering, Scientific, Business, or Quality Regulatory Compliance discipline is preferred.

  • A minimum of 8 -10 years of regulated healthcare industry experience in transportation, temperature control, customer services, package development, regulatory and/or quality compliance is required. 
  • Previous people management experience required.  
  • Experience working with an indirect organization that delivers results is required. 
  • Experience in cold chain, customer service, distribution and commercial customer interface is preferred. 
  • Proven success in developing a global and regional strategy with financial, quality and cycle time results is required. An understanding of the linkages in quality and regulatory compliance from product development through manufacturing and delivery to customer and health authority is preferred.

  • You must be capable of building a consensus and leading individuals through change. Strong project management experience is required. 
  • Must have excellent communication skills, and strong collaboration and influencing skills to partner effectively across functions and operating units. 
  • Must have the ability to make the complex clear and easily understood by others. Must be flexible with the ability to work independently as well as on teams, with excellent time management skills to handle multiple projects and deadlines. 
  • Experience conducting and leading audits with regulated bodies (i.e. FDA, DEA, Health Canada, TSA) is preferred.
Travel Requirements:  This position may require up to 25% travel, based on the location.

Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today. 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Primary Location
United States--
Johnson & Johnson HCS Inc. (6077)
Job Function
Quality Assurance
Requisition ID