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[Vision] Customer Service Specialist

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Job Description


  • Phone Representative
  • Process orders, forms and applications
  • Respond promptly to customer inquiries
  • Prepare and distribute customer activity reports
  • Performing administrative functions
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Document all call information according to standard operating procedures
  • Transfer product related complaints to the designated complaint handling center immediately
  • Execute project based on initiatives as per JJVC direction and guidance
  • Escalate issues to relevant function as per requirement in each market company
  • Execute the  product field action as per instruction from the company
  • On time completion of training courses assigned;
  • Execute the company procedures;
  • Report significant quality event and product complaints according to related company policy and procedure

Qualifications
see above
Primary Location
Taiwan-Taipei-Taipei-
Organization
Johnson & Johnson Taiwan, Ltd. (8580)
Job Function
Operations
Requisition ID
2005802570W