Key Account Manager

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Job Description

  • Proactive problem-solving ability and influencing skills to really help grow the business and drive performance.
  • Build and maintain strong strategic customer relationships to accelerate both current and future growth opportunities.
  • Analyze and Understand customers’ Business, objectives, shopper, consumer & category trends to optimize plans & business opportunities to engage with customers for implementation of aligned goals and Joint Business Plan
  • Develops & executes Joint business plan that addresses KA & JJV growth objectives & opportunities, ensuring stores execution of Projects/Programs/Plans with tracking matrix with the objective of growing sales and the Contact Lenses and Consumer Eye Health category
  • Pro-actively seek opportunities and develop new initiatives to further drive brand and category growth.
  • Manage forecasting and co-managed marketing activities where relevant.
  • Leads and Manages negotiation of contracts of major customer accounts.
  • Present business and category performance both internally and externally.
  • Leads in regular business reviews with key customers & ensures tracking is in place for timely adjustments &/or updates.
  • Makes regular visits to customer HQ and stores to gather information and track progress on agreed plans
  • Ensures that each Customer Development Manager delivers against Key Call objectives and customized as per specific key account. Fostering behavioral change & commitment with ECP to shape and raise the professional eye care environment in industry.
  • Work with other key internal departments to build integrated approaches with key accounts including marketing, professional education and new product activation, field force deployment.
  • Manages co-op budget within guidelines, recommending avenues to optimize spends and to achieve positive business results.
  • Continuously building and effective strong relationships with individual accounts to develop the ongoing business to a higher level of sustainable growth.
  • Ensures all sales personnel and programs are healthcare compliant and Credo based with key focuses on customer sell-through & maintenance of healthy trade inventory.

  • Degree in Business or any related discipline.
  • More than 5 years’ Experience in account management – ideally in healthcare or optical industry.
  • Proven success in customer management.
  • Customer and trade knowledge.
  • Sound financial management and analytical skills.
  • Excellent interpersonal (handle all levels), leadership, written & oral communication skills.
  • Strong analytical skills with ability to be detailed yet strategic. Superior negotiation and influencing abilities. Problem solving attitude.
  • Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business result.
  • Thorough experience, knowledge and understanding of company brand strategies, target consumers, category data, consumer buying behavior.
  • Demonstrated growth mindset behaviors.
  • Good computer knowledge (Proficient in Excel and PowerPoint)

Primary Location
Johnson & Johnson Sdn. Bhd. (8275)
Job Function
Requisition ID