Customer Project Coordinator

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Job Description

Business Services Switzerland fosters collaboration across divisions and functions to achieve optimal results

The members of the Business Services Team Switzerland act as customer focused, strategic value creators and integrators for Johnson & Johnson Family of Companies Switzerland. The team encourages collaboration across sectors and functions to achieve a transparent environment, as well as striving to be high performing, passionate and highly acknowledged by its customers and stakeholders. This allows us to «make a difference» at competitive costs for Johnson & Johnson. 

Job organisation

The position serves as a support role to the Associate Projects & Advancement Switzerland. The position will be working with internal stakeholders and sites across Switzerland, the Business Services team, the Communications team, external partners and other business partners to ensure that execution of Strategic Initiatives and projects across Switzerland are aligned with the Swiss strategy.


The successful candidate must bring excellent organizational, project management, communication skills and leadership, be able to work independently and be a team player who successfully acts in a multifunctional environment and takes ownership for the assigned tasks.

Main Tasks / Responsibilities
  • Act as a project coordinator and point of contact for local cross-sector queries
  • Assist and encourage Business Travelers and hosts to make effective use of self-service options, systems, products and services to drive rapid resolution, educate and inform Business Travelers and hosts
  • Actively collaborate with internal stakeholders to ensure appropriate training levels, knowledge sharing, and support of day-to-day activities related to Business Travelers permits
  • Maintain accurate and complete records of Business Travelers permits including tracking of ongoing permits. Assure Business Travelers permit review process is completed on or ahead of district established policy requirements
  • Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate to uphold effective and timely resolution while maintaining confidentiality with sensitive data
  • Take ownership of all assigned administration tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality, utilizing problem solving skills for resolution
  • General administrative support, i.e. PO creation, invoicing, meeting management
  • Identify administration areas for improvement on daily operational processes and provide support to implement initiatives by highlighting key changes and improvements
  • General Project Support
Front Desk Management
  • Lead the planning (weekly working shifts) and overall coordination of Front Desk. This will include project co-ordination and collaboration with the local sites, content update, Sharepoint, Intranet as well as registration management
  • Coordinate the development and implementation of any Front Desk related standards & tools
  • Lead, develop and coach Front Desk Service in their roles and lead the KPI’s and legal requirements
  • Implement and constantly improve standard processes
  • Monitor visitor access and maintain security awareness
  • Ensure Crisis and Dawn Raid readiness – every time
Strategic Project Management:
  • Support apprenticeship project for Switzerland
  • Support benchmark and research analysis, including monitoring and reporting
Additional Responsibilities

  • Various Reporting
  • Collecting and passing on ideas from customers/stakeholders and staff, generate own ideas and excellence in execution
  • Ensure to comply with HCBI & SOP guidelines
  • Back-up function for Business Services team members


Desired Skills & Experience:

  • 2-5 years of experience in multifunctional role
  • Knowledge of a bigger multicultural company and a broader organization infrastructure 
  • Languages: German and English are required, French would be an advantage
  • Excellent Microsoft office applications know-how (Word, Excel, PowerPoint, Outlook, Teams, Sharepoint and OneNote)
  • Project Management
  • Experience with apprentices / Vocational Education Trainer (Berufsbildner) is a plus
  • Analytical, pragmatic and decisive
  • Very good verbal & written communication skills
  • Strong interpersonal skills; a sharp, motivated and flexible team player with a strong can-do attitude
  • Strong organizational skills and keen attention to detail and follow-through
  • Ability to multi-task, prioritize, and carry out responsibilities independently in a dynamic, fast-paced work environment
  • Must be able to process confidential and sensitive information
  • High level of integrity and commitment
  • Open minded with a desire to learn and continuously improve
  • Customer focused, proactive, enthusiastic and committed 

Primary Location
Cilag GmbH International (8525)
Job Function
General Administration
Requisition ID