Global Services Delivery Center Lead

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Job Description

Overall IT management of the Global Services Delivery Center.

Collaborate with business and technology partners to identify GS Delivery Center site priorities and solution needs.

Partner closely with the GS Global Site Operations team in focus areas including BCP Operations and Strategy, Site Capacity and performance, Employee Experience, Technology Innovation & Automation.

Lead multi-functional teams to drive solutions that address the GS Delivery Center needs.

Measure employee /user experience & adoption of GS and Global Function enterprise tools.

Responsible for overall on-time, on-budget and compliant program delivery of site service center systems.

Partner & communicate with other GS Delivery Center Leads and Corporate BT Global Function Technology Solution Leads on planning & execution of new/existing capabilities and site support.

Engage necessary and appropriate resources across JJT to ensure optimal operations of the GS Delivery Center.

Engage with and influence key business partners to identify, prioritize and implement IT initiatives that meet business needs and enable competitive advantage.

Understand and evaluate change requests and ensuring that requirements are properly documented and aligned to the strategy

Based on a solid understanding of the overall business strategies and goals & objectives, drive the right level of IT services to be implemented, to ensure business continuity whilst building innovative capabilities to support the future growth of the business.

Actively find opportunities and make operational decisions that affect experience, cost, quality, efficiencies and seeking the most cost effective operation of the GS Delivery Center & maintaining appropriate levels of business support, compliance and security.

•Expert resource supporting one or more areas, processes, or technologies around Global Services platforms and technologies & site services for capabilities enablement.
•Excellent multi-functional skills in multiple technology areas including infrastructure and applications.
•Domain expertise and experience in Digitization, Service/Employee Experience, Global Business Services functions
•Experience with Contact Center platforms & solutions (e.g. SalesForce, Genesys), Intelligent Automation (e.g. Robotic Process Automation, Machine Learning, Artificial Intelligence) Analytics and other related technologies
•Strong service orientation, stakeholder management, influencing and communication skills.
Strong proponent of change, championing change within and across organizational boundaries as well as processes and standards.
•Solid grasp of regional environment, culture, vendor landscape

Primary Location
Other Locations
Johnson & Johnson Medical Suzhou Ltd. (7054)
Job Function
Info Technology
Requisition ID