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Customer Service Specialist

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Job Description


At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com.


                                                Customer Service Specialist

                                                Location: Warsaw, Poland
                                                Contract: Permanent
 

The responsibilities & the impact YOU will have:

  • Processing orders received from external customers
  • Providing quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner

  • Preparing data related to KPI, measuring customer performance and satisfaction

  • Responding to customer queries
  • Arranging for returns and credits to customer accounts
  • Validating claims for credits and arranges stock checks for missing or over delivered stock

  • Providing updates to customers on order status and/or problem resolutions

  • Collecting feedback on customer satisfaction


Qualifications
We would love to hear from YOU, if you have:
  • Customer oriented attitude
  • Experience of working in a customer service role
  • A high standard of communication and proactive approach to problem solving

  • Native in Polish, communicative in English
  • Attention to details
  • Organization skills, proactive attitude,
  • Ability to teamwork
  • Experience with SAP System is nice to have
  • Good computer skills (especially MS Excel)

This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Many opportunities to work on challenging projects and assignments.

  • Possibilities for further personal as well as professional development.

  • Many employee benefits.

Primary Location
Poland-Mazowieckie-Warsaw-
Organization
Janssen-Cilag Polska Sp. z o.o. (7824)
Job Function
Operations
Requisition ID
1905791898W