Customer service supervisor with Spanish & Portuguese

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Job Description

Customer & Logistics Services is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
Location: Prague
Full-time permanent contract

The Customer Service Supervisor is responsible for leading teams to perform transactional services to customers. The Supervisor is expected to enable strong relationships and collaboration across functions as needed to provide service to customers. Individual will show a clear desire and well developed ability to navigate key relationships/overlaps that exist between Customer Service and other key business units, including Supply Chain, Finance and Shared Services.  

YOUR responsibilities & YOUR impact:

  • Provide oversight for order management, inquiry management, and invoice management activities performed by the team
  • Responsible for the customer service inventory management process
  • Tracking of Customer Service KPIs, as OTIF, Fill Rate, Backorders, Returns, Rush Orders and Complaints
  • Expected to be proficient in all transactional processes performed by direct reports and have a thorough understanding of the overall Customer Logistics and Service (CLS) and Customer Service (CS) organizations
  • The Supervisor will monitor team efficiency and effectiveness based on pre-determined organization performance metrics
  • Responsible for training and knowledge management
  • Expected to be independent leader of team, independent partner for stakeholders and single point of contact for CS manager 

We would love to hear from YOU, if you have:
  • University/Bachelor’s Degree or Equivalent         
  • 5-7 years’ relevant experience
  • Fluent English and Spanish and Portuguese required         
  • Technical skills: MS Office, SAP
  • Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
  • Cross-Functional Experience (internal & external to the Customer Service Organization)       
  • Project Management Experience                             
  • Regional/ Global Experience                      
  • People Development      
This is what awaits YOU at J&J:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, home office, flexible working hours, sick days
    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
    • Refreshment in the workplace, company gym, free sports activities, corporate events 
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location
Czech Republic-Prague-Prague-
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID