Customer service & Logistics Specialist

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Job Description

Key Area of Responsibility

1. Customer Service:
  • Responsible for Medical Devices – Customer service, the OTC point of contact, includes for customer PO, sale orders, sample sale orders, return orders.
  • In charge of customer services for DePuySynthes, includes fixed asset, demo units and instrument kits.
  • Responsible in providing daily, weekly sale update to management board and sale team.
  • Accountable for providing timely responses to customer inquiries and resolving customer issues.
  • Liaises with franchise people and Planning on sales plan.
  • Tracks orders within department, with franchise, with sourcing and with 3PL.
  • Coordinates with 3PL on daily implementation
  • Implements and ensures SOPs relating to pricing, forecasting and customer complaints followed and complied.
  • Records and makes reports on customer complaints regarding orders, billing, shipping and products.
  • Inventory Management: double check with distributor for inventory items moved to blocked location and work with planning and distributors to execute periodic returns of expired/damaged/discontinued stocks.
  • Ensure compliance to all training requirements.
  • Coordinate with RA on accuracy and requirement for products labeling.
  • Coordinates with QA/RA to ensure customers’ complaints are addressed appropriately and support where required.
  • Responsible for invoice printing, including: prepare invoice with CLS manager's signatures, update the invoice tracking report, filing invoice documents.
2. Logistic Payment:
  • Responsible to monitor all the activities in cost related to validate
  • all the payments from suppliers, 3PL to ensure all the activities to be paid
  • correctly with al required compliance of supporting documents.
  • Responsible for Invoice Receipt and Invoice Validation upon receipt of invoices, to ensure all the invoices received are correct with given information such as J&J name, address and VAT code number, includes proper/necessary supporting documentation.
  • Cost accrual: Responsible to provide accounting team with monthly accrual approvals for the payments incurred during the period but not having paid to 3PL or suppliers yet.
  • Responsible to proceed the logistic cost by preparing the payment request,
  • includes all the supporting document, having them approved by Senior Logistic Manager and sending them to Accounting team to process the payment.
  • Responsible to provide 3PL/ logistic service providers with payment status update or question if any.
  • Responsible to update the monthly, quarterly cost tracking reports.
The position is located in Ho Chi Minh City, Vietnam
Job Requirement:
  • Have at least 1 year in Supply chain, logistic experience, especially in Customer
  • Service, handling for customer order process, experience in Medical Device is a plus
  • Have SAP experience in Order-To-Cast Process.
  • Ability to deal with uncertainties and multi-tasks
  • Effective communication & interpersonal skills/ Good analytical skills
  • Problem solving & decision making with internal and external customers
  • Good English writing & speaking
  • Proficiency in MS Excel/PPT

Primary Location
Vietnam-Ho Chi Minh City-Ho Chi Minh City-
Johnson & Johnson (Vietnam) Co, Ltd (7338)
Job Function
Requisition ID