Head of Technical Maintenance MD EMEA F/M

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Job Description

In our complex and changing healthcare environment, our company must anticipate, define and develop new value propositions for our customers. These proposals should consist of business models, programs and services that generate stronger partnerships with our customers and secures long term collaboration.

Reporting into the VP Services & Solutions MD EMEA, the Head of Technical Maintenance, Services & Repairs for MD Capital Goods in EMEA is responsible for improving operational excellence of the Service & Repair structure. The role will as well be shaping the Service & Repair organization such to ensure compliance across the EMEA markets in an efficient and effective way.

The Head of Technical Maintenance, Services & Repairs will have to coordinate the existing franchise capabilities to create and implement a new EMEA Service & Repair value proposition by helping develop, deploy and promote innovative partnerships with the various healthcare providers. 

The commercial, financial and customer-related strategies, which are part of this new value proposition, will have to serve as franchise business enablers and be in alignment with the overall EMEA Service & Solutions strategy. 

The success of the new Service & Repair value proposition strategy will be measured by e.g. the following: capture rate, quality of service delivery, financial performance and outstanding customer experience 

The Head of Technical Maintenance, Services & Repairs will be the point of contact for MD capital good initiatives for the Franchises, and thus will be required to coordinate activities of team members representing franchise, supply chain, quality, IT, external providers and current internal established service structures. 

This role will play a critical part in providing the “voice of customer” feedback to ensure that MD capital goods continue to help healthcare providers address their most pressing needs. 

Principal Duties and Responsibilities
  • Understands EMEA Health Systems needs through analytics and customer interactions, identifies applicable solutions, communicates expected customer benefits and gains alignment through Joint Business Partnering
  • Ensures a strong strategic fit between the capital equipment strategy and the business to optimize the value for our customers
  • Develops new capital goods service offering together and in alignment with the Franchises, reflecting their priorities
  • Responsible with the Franchises for the timely delivery of all service aspects required for the release of new & upgrade of existing products
  • Coordinates and supports resolution of critical issues within the EMEA Repair & Service organization
  • Driving best practices for end to end, cradle to grave capital equipment from supply to install to life Cycle service management on Customer site
  • Provide leadership to the Regional Service team to ensure Serviceability of the franchise capital equipment products being released, build and readiness capabilities in place to support successful and timely releases
  • Acts as a point of contact for franchise marketing, supply chain, quality, IT, external providers and current internal established service structures etc. in order to establish the best possible offers
  • Challenges status quo to bring new ideas and best possible, long term customer partnership models
  • Collaborates with key personnel at all levels, both within JJMD and customer organization, to ensure strategies, solutions and programs are aligned with customer needs and JJMD business objectives
  • Ensures deployment of respective solutions, either directly or via JJMD Customer Solutions, Franchises Business Units, Internal Repair Structures and or third-party vendors, etc.
  • Identifies “success stories” and collects documentation/data for the development of case studies
  • Provides “voice of customer” feedback on existing solutions and needs for future solutions
  • Travel is required up to 20-40% with a higher load at the start

  • A minimum of bachelor’s degree in business, engineering and/or science is required, advanced degree (MBA) is beneficial
  • At least 10 years of Medical Device Capital Goods & Equipment and Service Business experience in EUROPE is mandatory
  • Proficient language skills in English, both verbal and written, any additional languages is a plus.
  • Ability to influence and collaborate in a multi-stakeholder environment
  • Ability to manage and execute complex, cross-functional projects within a complex organization
  • Ability to understand, map out and reshape processes to improve customer experience and meet business objectives
  • Ability to shape, pilot and execute commercial strategies
  • Strong business and financial acumen
  • Strong analytical skills
  • Excellent communication and presentation skills, written and verbal
  • Ability to apply negotiation skills with senior management for allocation of resources
Other Skills and Abilities:
  • Project Management
  • Strategy thinking and operational execution capabilities
  • Demonstrates creative, practical problem-solving skills
  • Effective interpersonal and collaboration skills

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Primary Location
France-Haute-de-Seine-Issy Les Moulineaux-
Other Locations
Europe/Middle East/Africa-Belgium-Brussels-Capital Region-Diegem, Europe/Middle East/Africa-United Kingdom-England-High Wycombe, Europe/Middle East/Africa-Switzerland-Solothurn-Zuchwil, Europe/Middle East/Africa-Switzerland-Zug-Zug, Europe/Middle East/Africa-United Kingdom-England-Berkshire, Europe/Middle East/Africa-United Kingdom-England-Leeds, Europe/Middle East/Africa-Germany-Schleswig Holstein-Norderstedt
Ethicon S.A.S. (7840)
Job Function
Quality (Eng)
Requisition ID