Product Specialist - General Orthopaedics

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Job Description

The Product Specialist is responsible for building relationships with key accounts and manages a group of key accounts and territories. 


The position will develop business opportunities for the General Orthopaedics range of products with the objective of achieving/exceeding the sales and profit targets for both Franchise and Account-based Business Plans. 


The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence in Johnson & Johnson as a preferred supplier.


This position reports to the Senior Sales Manager, Orthopaedics.

  • Achieve / exceed assigned account sales targets & gross profit contribution in key accounts.
  • Identify development opportunities and increase unit growth, profitability and market share for target customers
  • Achieve high levels of customer satisfaction through customer relationships, product support and services
  • Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate
  • Support sales, marketing and franchise teams and other Johnson & Johnson business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues
  • Manage Account information through effective, timely reports and accurate customer records
  • Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate Johnson & Johnson from competitors
  • Engage in product portfolio management and set strategic directions based on customer needs and business goals
  • To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company      

  • Diploma in Nursing / Bachelor’s degree
  • Preferably with Orthopaedics or medical device experience
  • 1-3 years of selling experience with strong sales record
  • Must be willing to work long and irregular hours, including weekends
  • Ability to conduct sales mapping, Pre-Call Planning and post call review and follow-ups 
  • A strong team player with excellent interpersonal, communication & presentation skills
  • Strong, demonstrated leadership qualities, driven by a passion to excel in a customer-centric and innovative organization
  • Senior title appointment may be considered and is subject to the candidate level of work experience
  • Possess a valid Class 3 driving license is preferred
Desirable characteristics:
  • Ability to manage external customer demands and build relationship within assigned accounts
  • Ability to handle complexities of account from different stakeholders involved in the decision-making process
  • Plan and execute sales strategies to convert customers through competency of products knowledge, procedural knowledge and service support
  • Dynamic and outgoing personality
  • To deliver results under pressure, and possess the ability to handle work stress

Primary Location
Johnson & Johnson Pte. Ltd. (8435)
Job Function
Selling MD&D
Requisition ID