Johnson & Johnson Careers
Technical Customer Support Specialist
Requisition ID: 1905775524W
The Technical Customer Support Specialist is responsible for the installation, preventative maintenance and reactive technical services of Johnson & Johnson Vision medical equipment and accessories within a sound priciple of customer satisfaction and Johnson & Johnson credo.
Reactive Technical Services
- Is responsible for the toubleshooting and repair by providing remote support or service visits, to technical problems.
Visits the customer to analyze and resolve the problem
Supports Service team as well as Clinical and Sales teams on the field.
Reports all service-related data by means of Johnson & Johnson Vision Remote Service Management (RSM) tool.
Provides all service-related documents as stated in the appropriate Work Instruction/SOP.
Proactive Technical Services and Installations
Installation of Johnson & Johnson Vision medical equipment in compliance with Johnson & Johnson Vision specifications
Rating the installation and reporting Factory Representative
Keep track of all medical devices in his responsibility area in a regular basis and perform preventative/proactive actions
Perform updates, retrofits and enhancements as defined in the appropriate technical service bulletins and tech tips
Updates install base by gathering recent information from the field
Completes all necessary trainings/exams assigned
Updates his knowledge about all quality documents related to his job
Completes on-the-job trainings
When assigned, performs on-the-job trainings for new FSE’s
Shares his experiences from the field with Technical Product Support Specialists
Spare Part and Tool Logistics
Keeps track of his trunk stock
Orders spare parts as required during field operations
Returns all RMA material as per Johnson & Johnson Vision standards and procedures
Reports Out of Box Failures and other incidents related to spare parts or tools
Keeps track of his calibrated tools
Maintains the tool kit and spare parts in a good condition
Informs responsible parties in case of need of calibrated tools
Takes care for key accounts in local markets.
Support areas outside of their market to address critical customer situations if requested
Informs Service Supervisor, Clinical Application Specialist, or Sales representative in case of a customer expectation beyond his responsibility/knowledge level
Responsibilities Beyond Working Hours
Availability in emergencies
Professional and Personal Development
Reflects and applies to his job, the skills and knowledge that were obtained from Johnson & Johnson trainings
Complience to Company Procedures and Ethics
Perform required safety checks, PM and repair as per applicable legal requirements, MDD and in-line with Johnson & Johnson Vision systems service policy
Work in compliance with existing policies, procedures, and Johnson & Johnson Code of Conduct.
Implements Environmental Health and Safety (EHS) precautions
Maintains good condition of all company equipment, vehicle, computer, communication devices, and etc.
Prepares expense reports periodically
- University degree in Engineering (Preferably Electric & Electronics, Physics, Biomedical, Computer)
- 1- 3 years of service experience, preferred in the medical arena, in digital & analog electronics as well as optics and mechanics
- Excellent command of English
- Excellent communication, problem solving and customer oriented skills.
- Good knowledge of MS Office applications
- Having B type driver's license & minimum 2 years active driving experience
No travel restrictions both domestic and international
- No military obligation (for male candidates)
Johnson & Johnson Sihhi Malzeme Ltd. (7347)