Johnson & Johnson Careers

Contact Center Specialist with Spanish and Italian (part-time)

Prague, Czech Republic
Human Resources


Job Description

Requisition ID: 1905770218W

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

Contact Center Specialist with Spanish and Italian (part-time)
Location: Prague 
Full-time, unlimited contract

As the Contact Center Specialist, you will be supporting J&J employees from Spanish and Italian speaking countries and helping them with all inquiries related to employee programs and services, policy, process, and procedures including technology navigational support.
 

Your Responsibilities & Your Impact:

  • Receiving HR or Procurement related inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
  • Fully documenting all cases in case management application
  • Escalating complex transactions for resolution or contact with third party vendors as appropriate.
  • Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary  

Qualifications
  • Fluent knowledge of English, Spanish & Italian
  • Excellent customer service skills
  • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
  • Strong organization skills and attention to detail 
  • Ability to prioritize workload and provide timely follow-up and resolution
This is what awaits YOU at J&J:
  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
    • 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook
    • Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card
    • Contribution for: Prague public transportation, language study, illness leave, Pension contribution,
    • Refreshment in the workplace, Company gym & Free sport activities, Corporate events
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location
Czech Republic-Prague-Prague-
Organization
JNJ Global Business Servi (7761)
Job Function
Human Resources
Requisition ID
1905770218W