Johnson & Johnson Careers

Education and Training Manager

Maidenhead, United Kingdom
Sales Training

Job Description

Requisition ID: 1905769444W

Position Title:                Education and Training Manager – Pharmacy Retail

Job Grade:                      26
Department:              Customer Development
Reports To:                 Pharmacy Capability Manager

The Education and Training Manager will be responsible for identifying educational needs of HCP’s (Pharmacists and HCA’s) in the Self Care Arena defining key insights and through the creation and development of material, leverage insights to optimise reach and scale in the independent pharmacy retail space, driving ‘brand of choice’ recommendation behaviours and deliver NTS for the OTC portfolio.

Coordinate and influence internal stakeholders to drive and deliver e Rep, e Education and e Pharmacy (PG)activities


Connect with the Independent Pharmacy Market and environment to establish insight and create solutions that are truly customer focused, driving connected, incremental and sequential touch points across the face to face, e rep, e education and e pharmacy channels.


Work with the PAM team to step change capability and skill whilst supporting their ability to scale through targeted multiple customer group (Multiples) education and training activities.

  • Definition of educational/training needs of HCP’s
  • Work cross functionally with Brand /Category team to develop reach and scaling tactics and activities through the multiple pharmacy groups supporting product launch and seasonal focus with education that creates differentiation for the HCP and drives brand of choice recommendation behaviour.
E Education
  • Work with Brand stakeholders to translate insight into education that delivers brand of choice behaviours.
  • Connect Scientific evidence to amplify claims the create compelling product proposition.
E Detail
  • Manage interface and training of e rep activity, defining content needs, content creation and upskilling the PAM team and e rep team for optimal content delivery that delivers growth in NTS
  • Work with PG stakeholders to ensure consistency with education and align messaging to achieve integration into the ecosystem of face to face, e detail and e education that drives enhanced NTS outcomes.
PAM Team
  • Ensure knowledge base is developed through induction training.
  • Develop capability with a key focus on Multiple groups and the delivery of education and training to drive incidence of recommendation and therefore increased NTS.  

Compliance and Obligations:
  • Ensure quality and compliance by complying with the laws, regulations and industry codes governing interactions with Health Care Professionals and/or Government Officials
  • Objectives that support the delivery of compliance and quality include the completion of all mandatory training, the necessary due diligence of third party intermediaries, and the support/completion of work for internal/external audit.
  • All HCP interface to comply with policy including:
    • Fee for service
    • Hospitality
    • Promotional presentations
    • Educational Grants
  • Fully comply with statutory obligations by immediately reporting all Customer Complaints and Adverse Events.
  • Respond with a sense of urgency and efficiency to Customer queries


A recognised Degree (or equivalent) qualification is highly desirable along with a clinical qualification and ABPI qualification. For individuals with appropriate selling experience but without a Degree, two A levels and five GCSE at A-C including English Language, Maths would be acceptable
Computer literacy is essential
Ideally have a background in science or healthcare, & previous sales experience and functioning at secondary care level would be desirable
Must be able to demonstrate the ability to generate and maintain strong commercial and professional relationships with customers.
General abilities and skills:
•Ability to self-manage
•Excellent Organisational skills
•Written communication skills, internal and external
•Clinical competence and ability to transfer to team and audience
•Strong presentation/facilitation skills (10 – 80 delegates)
•Team building skills, motivational leadership.
Travel to:
•             Customers
•             National meetings
•             Team and customer meetings
•             Training programs



Understands customer business potential and strives to identify their needs. Establishes open relationships gaining confidence, trust and respect. Responds to customer queries with a sense of urgency and efficiency. Develops and manages processes that affect customer relationships.
Ability to conduct clear, logical conversation. Ability to effectively use verbal and non-verbal communication skills using appropriate body language for each interaction. Ability to write concisely and clearly.
Maintains customer records, reporting systems and expenses in an orderly fashion. Carefully utilises company assets (eg. car, laptops, mobiles). Understands and complies with company policies and processes. Analyses results, establishes goals and manages/prioritises time effectively.

Seizes opportunities by anticipating implications and consequences of internal opportunities and external trends. Actively plans for the future and has a forward thinking approach.



Challenges existing practices and assumptions to achieve improvement. Able to evolve and apply new ideas.  Anticipates, understands and manages change 


Works effectively in teams and cross functionally. Promotes open discussion and shares information freely to build the success of the team.


Identifies personal learning requirements, proactively seeks solutions and demonstrates the desire to develop the skill sets – including IT-required to execute the role. Actively participates in meetings, training programs and applies the relevant learning’s.


Understands the external business environment including Policy and Position of Public Health and Associations and how it subsequently affects the relevant market sector. Has excellent knowledge of own and competitor products.

Primary Location
United Kingdom-England-Maidenhead-
Johnson & Johnson Limited (8700)
Job Function
Sales Training
Requisition ID