Johnson & Johnson Careers

Customer Development Executive - Mass Channel

Maidenhead, United Kingdom
National Accounts

Job Description

Requisition ID: 1905767073W

Job Description:

Johnson & Johnson is recruiting for a Customer Development Executive located in Maidenhead.

Responsible for a portfolio within a large account, with direct responsibility for driving profitability whilst maintaining strong internal and external relationships.

Key Responsibilities

  • Reporting into a Senior Customer Development Manager
  • Key responsibilities include:
  • Delivery of specified business targets (sales, spend and profit targets - TS, A&P, NTS, Net GP)
  • Full forecasting and spend management for your GFO responsibilities, making accurate forecasts to your business team and CS&P contacts
  • Building positive relationships with your customers, and representing your customers’ requirements to the J&J business
  • Continue building your product, brand and category knowledge
  • Building a strong knowledge of the market and keeping track of the market activity to share information regarding changes or new activity in the marketplace 


Experience and Skills:

  • FMCG or Pharmacy experience for a min of 1 full business cycle
  • Understanding of the core business functions with the ability to work in cross-functional teams


Influence & Impact

  • Persuades others using relevant facts and data - externally
  • Understands the dynamics of a negotiation and supports the preparation of objectives and concessions
  • Overcomes objections by demonstrating value and shared benefit
  • Champions candid, two-way exchanges of information

Customer Genius

  • Building collaborative relationships with key internal and external partners
  • Actively working with customers and third parties to understand their business objectives, team/corporate culture, decision-making processes and J&J’s role in their business/category
  • Understands J&J’s global, regional and local business strategies to "win " in the marketplace
  • Helping business partners understand the CD function including team and personal goals


  • Balances need for diligence with urgency of action
  • Remains nimble, yet focused during times of change and uncertainty
  • Expertly uses state-of-the-art resources and appropriately employs technology to deliver value in an impactful, efficient, and effective manner
  • Prioritizes work and activities based on the greatest potential for positive impact on customer and company
  • Conducts hypothesis-driven analysis to focus analytical efforts

Insights & Activation

  • Commands a working knowledge of customer, shopper, and company data sourses (i.e. IRI, Neilsen, POS, loyalty card)
  • Turns data analysis into relevant business insights and action plans
  • Understands and analyzes distribution, display, pricing, and merchandising and their impact on the business
  • Demonstrates the ability to link information from multiple data sources to form a comprehensive business case and to take action
  • Conducts hypothesis-driven analysis to focus analytical efforts
  • Monitors the effectiveness of execution strategies and measures return on investment post-execution to enhance quality of future plans/activities

Business Effectiveness

  • Demonstrates a working knowledge of basic financial processes, tools and metrics (profit and loss, gross profit, return on promotional spend, etc.) relevant to company and customer business
  • Understands the business planning process, including development, implementation, score-carding, and monitoring steps
  • Demonstrates working knowledge of market drivers, channels, and competitive conditions
  • Utilizes financial tools to find opportunities that increase business growth, reduce waste, drive efficiency, and enhance profitability
  • • Partners with customer supply chain and tracks key metrics to drive improved service level 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location
United Kingdom-England-Maidenhead-
Johnson & Johnson Limited (8700)
Job Function
National Accounts
Requisition ID