Johnson & Johnson Careers

Continuous Improvement Leader - Asia Pacific

Manila, Philippines
Process Excellence

Job Description

Requisition ID: 1905763662W

Position Summary 

The Regional Continuous Improvement (CI) Lead is responsible for establishing and maintaining an infrastructure, culture, and capability for continuous improvement. The Regional CI Lead reports into the Sr Director, Service Improvement and will work collaboratively with the functional Regional Service Delivery Leaders in the areas of process management coaching for supervisors and team leads, problem investigation, and performance improvement. Additionally, this role is responsible for leading a team of CI process engineers who use their knowledge and skills in operations management, workflow analysis, process design, and problem solving to identify opportunities to increase productivity, assure quality, reduce cost, and satisfy customer expectations. The Regional CI Lead is also responsible for executing project plans and adhering to budget, schedule and scope requirements, and is accountable for increasing the effectiveness of services while improving the customer experience.

Major Duties and Responsibilities: 

• Manage the portfolio of continuous improvement initiatives to achieve target key performance indicators, simplify service delivery operations, and help deliver value case savings
• Deploy and reinforce continuous improvement practices
• Lead the continuous improvement plans to increase the effectiveness of services while improving the customer experience
• Champion the use of visual management and other operational excellence proven methods to instill a data-driven culture
• Maintain transparent communication channel with the J&J GS leaders by summarizing and reporting on continuous improvement updates and issues
• Stay abreast of market information regarding operations and enabling technology, industry regulations, and operational best practices to benchmark and improve operations
• Implement and reinforce continuous improvement practices to improve process performance and service quality as a member of strategic project teams
• Lead Complex Transformational Projects
• Support resolution of service delivery and performance issues; actively working to identify and implement interventions to improve service
• Identify continuous improvement opportunities to enhance provision of J&J GS services by reviewing, revising and optimizing processes, tools, and standard operating procedures to introduce key improvement plans for execution
• Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members
• Oversee selection, interview and hiring process for continuous improvement team members
• Manage and motivate continuous improvement team members to achieve and exceed expectations by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement
• Develop continuous improvement staff capability, knowledge, skills and understanding of the region / country or J&J GS functions by organizing knowledge sharing activities for members of the team / region / country supported
• Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services in alignment with the J&J’s Leadership imperatives
• Develop a strong pipeline of global, diverse leaders within Global Services Strategy & Ops and across Global Services. Enable a Credo-based & High-Performance Culture within team.

• Bachelor's degree holder
• 5 years experience with process-based capability improvement in any business function
• 2 years experience with any process improvement methodology (examples include Lean, DMAIC, and Value Stream Mapping)
• Deep functional knowledge of any one of the following: HR, Finance, or Procurement processes
• Ability to build effective and strong partnerships with key stakeholders
• Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
• Track record of identifying opportunities and driving real business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions
• Analytical and strategic thinker
• Uncompromising commitment to client and customer satisfaction
• Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
• Excellent written and verbal communication abilities; formal presentation and facilitation skills
• Strong presentation skills; can speak across various forums and communicate to broad, diverse audience
Primary Location
Philippines-National Capital-Manila-
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Process Excellence
Requisition ID