Johnson & Johnson Careers
Customer Care Advisor Iberia
Requisition ID: 1905763132W
- Inputs standard orders received from internal and external customers.
- Responds to basic customer queries.
- Investigates and resolves routine customer problems.
- Escalates more complex issues.
- Assists with setting up new accounts in database.
- Arranges for returns and credits to customer accounts, as directed.
- Follows up with customers on order status and/or problem resolutions.
- Maintains a log of all calls, query details and response.
Academic Training and Knowledge
Academic Training: Professional Training
IT knowledge of Windows and Microsoft Office
Languages: High level of English + Spanish, Portuguese is an Advantage
Spain-Community of Madrid-Madrid-
Johnson & Johnson, S.A. (8500)