This position will reside in the Janssen Japan JJT (Johnson & Johnson Technology) team, located in Tokyo. This team is working closely with commercial business functions and is responsible for building Japan business technology strategy & roadmap aligning with global/regional JJT strategies, and has end-to-end accountability in delivering, maintaining and supporting the business applications needed for the commercialization of our products in the Japan.
In this role, you will act as the key IT customer facing role and the trusted business partner, you will be working with various levels of business stakeholders in Commercial functions in Janssen Japan to shape business strategy discussion. From technology perspectives, your major coverage will be (but not limited to) the CRM platform, related Omni-Channel solutions and the digital customer engagement platform. You will consult with business partners to shape demand and provide optimal business support through effective use of existing CRM & Omni-Channel capabilities. You will work with colleagues in other markets, and with the regional/global teams. You will promote adoption and value from current technology capabilities and identify and drive essential new market solutions as part of an Asia Pacific organization.
The role encompasses all activities needed to support customer interactions for product launches & life cycle, sales force management and efficiency, events and service management. It includes activities for marketing, sales, medical affairs, customer service and market access.
l Develop and manage strategic relationships with business partners by representing and promoting CRM/Omnichannel capabilities
l Connect business departments and regional JJT teams to understand business processes and priorities and manage IT demands
l Driving the solution life cycle: business process analysis, requirements gathering, functional design, UAT management, implementation, and providing on-going support for changes and enhancements
l Collaborate with JJT regional and/or global teams for solution building and project execution Act as change agent within the business to demonstrate the power of the CRM/Omnichannel platform and help them to adopt best practices and harmonized IT solutions
l Manage various sized projects within CRM/Omnichannel, working in close collaboration with local and regional business teams
l Drive business process improvement; understand industry and market trends; challenge the status quo
l Master’s or bachelor’s degree and a minimum of 3 years of experience in the world of CRM, omnichannel marketing solutions and/or digital customer engagement platforms
l Solid knowledge of commercialization processes in a sales & marketing organization
l Good understanding of CRM technologies and trends in IT and how these can be applied in our business
l SFDC or Veeva certification is considered an asset
l Strong communicator in English(business level) and Japanese(native)
Janssen Pharmaceutical K.K. (7195)