Johnson & Johnson Careers

Professional Education & Development manager Benelux

Amersfoort, Netherlands
Customer Education

Job Description

Requisition ID: 1905746036W

Johnson & Johnson Vision, a division of Johnson & Johnson Medical Devices, is committed to help people see better, connect better and to live better. We strive bringing science and sense of sight to life through world-class innovation and customer experience. Re-imagining the future of eye health requires a passionate and diverse team. To reinforce our Benelux team, we are looking for a Professional Education and Development Manager Benelux.

Job Purpose
The Professional Education & Development (PED) Manager’s role is to:

  • Develop Strategic Plan for PED activities in Benelux
  • Optimise customers’ and key influencers’ awareness of the clinical benefits of Johnson & Johnson Vision Care Companies’ (JJVCC) products in comparison to competitors’ products.
  • Ensure JJVCC products are used correctly by eye care practitioners (ECPs).
  • Elevate the scientific evidence that supports the superior performance of ACUVUE® products.
  • Develop and execute technical training for customers and JJVCC staff and maintain recognized expertise in the field of contact lenses.
  • Ensure KOL database is properly maintained and leveraged to develop strong KOL engagement and emerging KOL development plans
  • Ensure strong partnering with local professional bodies and to drive shaping external environment planning.
  • Coordinate management of consumer complaints



  • To manage relationships with external customers, KOLs and key individuals in the optical bodies.
  • To understand technical, clinical and performance attributes of JJVCC products and differences with key competitor products.
  • To understand the business needs by Marketing and Sales Organization.
  • To keep up to date with the latest research and advancements within vision care correction.
  • To understand the need for new educational programs and activities through customers unmet needs and attitudes and increase the awareness of CL category & JJVCC.
    • Proven knowledge and understanding of Legal and Health Care Compliance policies required.
    • To travel within Benelux as necessary to perform the above.
  • To participate within the Benelux management team meetings to help develop the strategic business direction
  • To manage the allocated professional education & development budget.


Main Responsibilities


Communication / Education / Development

  • Support the technical education of professionals that sell/recommend JJVCC’s products to ensure correct usage for long term business/market development.
  • Responsible for leading surround sound and share of voice at major conferences.
  • Run educational projects, conferences, programs, local trainings and courses, supporting also the objectives and the activities of Johnson & Johnson Institute (JJI).
  • Support in providing appropriate technical training and knowledge to other functional departments within JJVCC to enable them to sell their products.
  • Ensuring strong partnering with Marketing to elevate the scientific evidence that supports the superior performance of ACUVUE® products.
  • Support in the Copy Clearance process to ensure all technical/clinical information in Johnson & Johnson Vision Care materials is factually correct.


Key Opinion Leaders (KOLs)

  • Support the development of local KOLs
  • Ensure a KOL database is properly maintained and leveraged to develop strong KOL engagement and emerging KOL development plans.
  • Work with other PED colleagues to create and maintain a panel of speakers through whom to deliver company messages (product performance, correct usage etc).


New Product Launch

  • Support the launch of new products through education plans and programmes within assigned targeted customers

External Environment and Regulatory Affairs

  • Develop partnerships with local regulatory affairs to ensure full regulatory compliance across market (product registration and device vigilance)
  • Develop ethical and productive relationships with Benelux professional bodies and teaching institutions.


Background Information and Main Activities

  • Spend time with the Sales Representatives to understand and analyse the market and the needs of the Sales Force.
  • Understand current accepted practitioner beliefs
  • Understand, interpret and respond to the needs of different customer groups.
  • Ongoing revision of training methods and preparation of presentations.
  • Respond to requests/inquiries from internal and external sources.
  • Carry out field visits.
  • Interface between JJVCC and the professional press.
  • Meet with educational institutions and ECPs; identify and develop new partnerships.
  • Attend and speak at key conferences to obtain latest knowledge on contact lens research; publish articles.
  • Attend regular Professional Education and Development meetings.


Knowledge / Experience / Skills required


  • Optometrist/Contact Lens Optician
  • Experience in contact lens fitting.
  • Demonstrable experience of working successfully in a team and managing project teams.
  • Budget management skills.
  • Good presentation skills.
  • High verbal and written communication skills.
  • Analytical skills.
  • Fluency in local languages.
  • Competence in business / technical English



  • Higher qualifications in contact lens practice.
  • Experience of delivering training.
  • Computer skills, PowerPoint, Word and Excel
  • Technical/clinical/research experience.
  • French speaking

What’s in it for you…?
“Caring for the world, one person at a time…”
As an employee we consider you as our most valuable asset. We take your career seriously.
As part of a global team in an innovative environment your development is key and our day-to-day responsibility.
Through e-university, on the job training, various projects and programs, we ensure your personal growth.
Our benefits make sure we care for you and your family now and in the future.

Primary Location
Johnson & Johnson Medical BV (7260)
Job Function
Customer Education
Requisition ID