Johnson & Johnson Careers

Content Analyst

Manila, Philippines

Job Description

Requisition ID: 1905745670W

Johnson & Johnson is recruiting for Content Analysts to be based in Paranaque, Metro Manila, Philippines.

The Johnson & Johnson Family of Companies is the world's most comprehensive and broadly based manufacturer of health care products. Our fundamental objective is to improve the quality of life of people all around the world by providing scientifically sound and high quality health care products and services. We currently have over 250 operating companies spread out in 60 countries around the world.

In the Philippines, Johnson & Johnson has been part of Filipino’s lives since 1956 and is currently offering products in consumer health, medical devices and pharmaceuticals.

Profile Summary

The Content Analyst is responsible for developing, reviewing, editing and maintaining content across all Global Services functions. This role will be responsible for ensuring that all content is current, accurate and developed in accordance with the Content Strategy Playbook & Style Guide. The Content Analyst will work closely with Content Strategy Managers to develop content across all functions. The overall objective of this role is to ensure that content is developed in a standard way ensuring that information is findable, actionable, consistent and channel agnostic.

  • Craft, publish and update content across all content segments including portal content, process documentation, policies and contact center guides, across all meaningful platforms, adhering to specifications in the Content Strategy Playbook and Style Guide
  • Work with preferred vendors as required to obtain translations required for local audiences
  • Lead promoted search lists, keywords and other metadata to increase the findability of content
  • Manage storage of content in functional systems, where appropriate, including SharePoint, TruVault and functional portals
  • Track and monitor version history, document control and compliance, including adherence to data privacy procedures
  • Partner with the Content Strategy Managers and content owners to develop new content following the defined review and approval processes
  • Lead migration of content from functional portals and SharePoint sites to SFDC
  • Track ownership of all documents maintained by the Content Strategy Team to drive accountability, accuracy and continuity

Required Minimum Education: Bachelor’s Degree
Preferred Area of Study: BA/BS in Business Administration, Economics, Finance, Human Resources, Engineering, IT, Supply Chain or comparable.

Required Knowledge, Skills and Abilities:

  • More that 4 years of progressive content development experience
  • Experience with knowledge management, content management, and document management tools is required
  • Digital content creation and editing experience
  • Experience building and editing process documentation
  • Strong oral and written English communications skills
  • Effective partnership and relationship building skills with key partners
  • Uncompromising dedication to client and customer satisfaction
  • Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
  • Relationship management and collaboration skills
  • Ability to maintain and improve consistent and sound business processes in a dynamic, cross-cultural environment

Preferred Knowledge, Skills and Abilities:

  • Experience in a shared services organization (e.g. HR, Finance, Procurement, or Contact Center)
  • Basic understanding of shared service and contact center operations
  • Basic understanding of HTML and CSS
  • Experience with service center technologies and processes
  • Design Thinking experience
  • Basic understanding of user experience principles
  • Intermediate reading competency in any of the following languages: Spanish, Brazilian Portuguese, French, Mandarin Chinese, or Japanese

Primary Location
Philippines-National Capital-Manila-
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Requisition ID