Johnson & Johnson Careers

[Consumer] Customer Service Specialist

Taipei, Taiwan
Customer Service


Job Description

Requisition ID: 1905737326W

OVERVIEW:
Johnson & Johnson is the most comprehensive and broadly based healthcare company in the world, touching the lives of nearly a billion people every day. Our global Family of Companies competes in the consumer, pharmaceutical, medical devices and diagnostics markets and has the skills and resources to tackle the world's most pressing health issues.



JOB RESPONSIBILITIES:

  • Act as the primary contact person between the warehouse and department stores to manage weekly inventory replenishment.

  • Execute department stores’ weekly sales recognition and inventory reconciliation between POS & SAP systems and resolve any discrepancies.

  • Work with the Finance team to determine the root causes of any discrepancies between the SAP reports and department store statements, and resolve any issues accordingly.

  • Generate weekly sales recognition and inventory reconciliation reports.

  • Support the on-the-job training and problem solving skills of BCs when creating orders in the POS system.

  • Support urgent requests for inventory transfer between department stores.

  • Process Distribution complaints.

  • Raise any POS system issues to local IT and work out solution with local IT & NEC (the POS vendor) and conduct any necessary follow up to insure timely solutions.

  • Lead the annual inventory stock count.

  • Handle order transaction and customer inquiry for Consumer base product and Medical Sector.

  • Generate daily sales orders by uploading EC orders to the POS system once they are processed by the warehouse.

  • Participate in process improvement projects.


KEY QUALIFICATIONS AND REQUIREMENTS:

  • A bachelor’s degree in a business related field (BBus, BCom, BBA, BBS) is required (please attach a digital copy of the degree with your application).

  • At least 1 or 2 years customer service experience

  • Proven experience in data analysis and reporting

  • Strong communication skills including the ability to communicate in spoken and written English

  • Demonstrated ability to solve problems in a timely manner

  • Knowledge of POS and SAP systems

  • Operational experience in warehousing and logistics.


Qualifications
see above
Primary Location
Taiwan-Taipei-Taipei-
Organization
Johnson & Johnson Taiwan, Ltd. (8580)
Job Function
Customer Service
Requisition ID
1905737326W