Johnson & Johnson Careers

North Asia Workplace Experience Manager

Shanghai, China
Office Space


Job Description

Requisition ID: 1905735026W

• Oversee deployment of J&J Workplace Experience strategy across new and existing facilities projects 
• Drive and advise site classification, amenities, and service levels 
• Ensure the WE certification plan is in place.  (Deliver the designed strategy to achieve the target amenities and service levels for existing sites)
• Support and advise on the deployment of workplace relevant IT systems and platforms including CAD, CAFM, and room reservation solutions 
• Conduct field studies and onsite space reviews for pre CAR 0 projects; support development of CAR 0 / 1 documentation 
• Check on  design consistency (test fit / Concept / BOD) to ensure J&J space and design standards are maintained and employed for projects 
• Communicate Workplace Innovation CAR 0 and CAR 1 proposals per project to project lead / project sponsor 
• Collect all Pre and Post-occupancy metrics; provide analysis and benchmark data to COE and J&J Regional Leads
• Ensure quarterly regional updates on badge utilization at sites 
• Develop short and long term tactical plans and programs for innovation, construction, or alteration of workplace activities based on strategic plans – liaise with COE WE Regional Strategy Leads
• Support effort to ensure workplace needs and contracts / associated operating budgets are defined, established, and met
• Provide consistency and visibility across supply chain and non-supply chain sites
• Collaborate with Make and non-Make stakeholders and EFM customers to obtain Voice of the Customer data to capture service needs 
• Liaise with Service Management Lead(s) to ensure supplier deployment of Workplace Experience operational concepts (Activity-Based Workplace, hoteling, concierge, Site Governance Model, etc.)
• Establish framework for site governance
• Ensure governance of the strategy for WE; regular employee council meetings in place with local ambassadors and attend when feasible.  Report back to COE WE on issues and outcomes (for Data Book sites)
• Be the WE core team member as assigned in projects 
• Annual utilization studies and analysis across the region (future state)
• Educate and train, in partnership with COE WE regional strategy lead, the EFM Regional- Sub and Micro leads, IFM GSM’s and employee Council members on Workplace Experience
• Leesman bi-annual Survey; identify, engage, coordinate and deploy survey.  Present results back to EFM and Biz-lead
• Deployment and Coordination (POC) of MSCI related data from J&J to the supplier (for identified sites)
• Manage complexity across a broad region and deliver harmonized services across geographies of varying size, scale, and needs


Qualifications
• Education:   
o Bachelor’s degree or equivalent required; related field (architecture, design, engineering, real estate, facilities management, business, etc.) is preferred
• Experience:  
o Minimum 6 years of workplace innovation, workplace design, or related experience is required
o Professional certifications (e.g., Master of Corporate Real Estate (MCR), Senior Leader in Corporate Real Estate (SLCR), etc.) preferred 
• Knowledge, Skills and Abilities:    
o Broad-based corporate facilities experience or equivalent required; preference for experience within a global corporation 
o Strong communication skills, both written and oral; required
o Ability to think strategically while maintaining a tactical focus; required
o Ability to adapt emerging best practices and industry innovation; required
o Ability to lead diverse teams through change and organizational transformation; required 
o Ability to manage complexity across a broad region and deliver harmonized services across areas of varying size, scale, and needs; required
o Proficiency in project management, including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place; required
o Computer skills, including working knowledge of MS Office Suite required
o Must be able to travel regularly between sites, up to 25-50% of time


Primary Location
China-Shanghai-Shanghai-Building A, Xinyan Mansion, No. 65, Guiqing Rd., Xuhui District, Shanghai
Organization
Johnson & Johnson Medical Shanghai Ltd. (7055)
Job Function
Office Space
Requisition ID
1905735026W