Johnson & Johnson Careers

Customer Account Coordinator with Romanian and English

Bucharest, Romania
Customer Service

Job Description

Requisition ID: 1905733770W

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of 
Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”


 There are more than 2,000 employees in Human Resources, Finance and Procurement who work for 
Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.


Customer Account Coordinator with Romanian and English

Location: Romania, Bucharest

Full time job with contract for 2 years

Janssen Supply Chain (JSC) supervises global supply chain management for Johnson & Johnson’s Pharmaceuticals business unit. The goal of the JSC Affiliate Services is to achieve an optimal interaction between customer service, inventory and operational costs throughout the supply chain, to reach an excellent level of customer service by ensuring transparency across the supply chain and proactive problem solving and communication as well as to form a platform for further integration and improvements in the supply chain.

What will be your daily responsibilities?

  • Act as main contact person for the customer, either a Janssen Affiliate or an external Customer. You manage the entire product portfolio and are responsible for the entire order management cycle, OTI – Order to Invoice which includes Pricing, Master Data, order entry, Product Master, Invoicing and Inventory, taking into consideration all internal and external requirements.
  • Create and maintain business relationship with the customer, focusing on excellent and proactive communication, transparency and pro-active and tactical problem-solving.
  • Cooperate with our distribution and manufacturing sites in order to ensure the product arrives on time at the customer.
  • Ensure that the inventory levels of the customer are replenished on time based on their latest forecast numbers.
  • Work on forecast accuracy together with the customer to realize an effective and efficient supply chain.
  • Problem solving and consistent approach to process improvements together with the customer or within the team.


  • University degree or equal work experience
  • Romanian- fluent, English- fluent
  • Strong IT skills- MS Excel, SAP required
  • Structured and system thinking
  • Work experience in international environment and highly- regulated industry
  • Responsible and customer focused
  • Good communication skills and cultural awareness
  • Team player, knows how to set priorities- especially under time pressure
  • Takes initiative and acts in a pro-active way

We Offer
  • A unique opportunity to become part of the world-wide leader in pharmaceutical area
  • A meaningful work giving a sense of accomplishment
  • Possibility to participate on different projects and to have an impact
  • Interesting financial and nonfinancial remuneration package

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV and cover letter in English.

Primary Location
Job Function
Customer Service
Requisition ID