Johnson & Johnson Careers

Manager, Regional Administration Center

Manila, Philippines
HR Operations


Job Description

Requisition ID: 1905732359W

The Regional Administration Manager is responsible for executing the strategy for HR administrative services delivery and oversee HR administrative functions and processes to support J&J employees and HR functions performed across the North America region.

This person is responsible to ensure consistency and best practices in all administrative processing, striving to achieve Service Level Agreements.

The responsibilities include the following services:
  • Standard & Ad hoc Reporting
  • Employee Data Management
  • Total Rewards Administration
  • Recruitment & Onboarding Administration
The Regional Administration Manager is accountable for ensuring that HR Administration services are provided in a timely and accurate manner and to continuously improve the customer experience while increasing the accuracy and efficiency of services through building a customer service orientation culture.
Qualifications
  • Bachelor's Degree in any specialization (HR, Business, or related discipline is preferred)
  • 8-10 years of related experience
  • 8+ years progressive Administrative Services / Customer Service experience, preferably with a concentration in the delivery of HR Services
  • Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
  • Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
  • Effective and strong partnership and relationship building skills with key stakeholders 
  • Strong capability in assessing, developing and hiring talent
  • Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes
  • Strong understanding of HR Operations

Primary Location
Philippines-National Capital-Manila-
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
HR Operations
Requisition ID
1905732359W