Johnson & Johnson Careers

[Medical Devices] - Customer Service Specialist

Mongkok, China
Customer Service

Job Description

Requisition ID: 1905730638W


  • Inputs complex or non‐standard orders received from internal and external customers.
  • Ensure pricing master data being reflected correctly and orders are released to
  • warehouse per agreed timeline without delay.
  • Prepare invoicing, delivery documents and other administrative reports
  • Responds to difficult customer queries.
  • Provides updates to customers on order status and / or problem resolutions. Solicits
  • feedback regarding customer satisfaction.
  • Work closely with warehouse in daily order management / delivery / return
  • arrangement and supply chain regarding product readiness status.
  • Makes policy and process improvement recommendations to management as
  • appropriate. Participates on project teams focused on the development, testing,
  • implementation and improvement of processes and procedures.
  • Perform ad hoc projects and assignment when required



  • 3‐5 years related experience
  • Communicate effectively
  • Good Time Management
  • Proactive, responsible and self‐motivated
  • Project management and follow‐up
  • Good oral and written in Cantonese and English
  • Basic Computer Skills – MS Office including Excel, Word, Outlook

Personal data provided by job applicants will be used for recruitment purpose only.Candidates who are not being invited for interviews within four weeks may consider their applications unsuccessful. All applications will be kept for maximum of six months as future reference for similar openings.

Primary Location
China-Hong Kong S.A.R.-Mongkok-
Johnson & Johnson (Hong Kong) Ltd. (8060)
Job Function
Customer Service
Requisition ID