Johnson & Johnson Careers

Senior eCommerce & Scale Manager

Maidenhead, United Kingdom

Job Description

Requisition ID: 1905728801W

About us:

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Our Family of Companies comprises: The world’s premier consumer health company. The world’s largest and most diverse medical devices company. The world’s third-largest biologics company. And the world’s sixth-largest pharmaceuticals company. We have more than 250 operating companies in 57 countries employing 120,200 people.


About Consumer:

Take the opportunity to become part of the success story behind one of the world’s fastest growing consumer companies. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including but not limited to Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®. We have achieved consistent growth and our breakthrough plans make this a great place to further your career


The purpose of the role:

The Senior eCommerce and Scale Manager, Northern Europe leads the implementation and adoption of best-in-class scalable eCommerce capabilities, solutions and processes. You will partner closely with regional and local partners across Marketing, the ecommerce Customer team and IT to embed and operationalise capabilities within the business to drive eCommerce sales growth, deliver compelling shopping experiences, purchase intent, conversion and align with business and marketing objectives and strategies.


The Northern European Digital, Media & Scale Team is central to the Northern Europe marketing department, working across all brands and all six NE markets. They build and deploy expertise across the organisation, allowing the business to stay ahead in areas such as precision marketing and ecommerce. This role will report into the Digital, Media and Scale Director. As a global lead market in areas such as Ecommerce the role will have extensive interactions with both regional and global teams.


Advance eCommerce Capabilities:

  • Drive key capabilities: Path to purchase understanding, digital shelf, ratings and reviews, A+ retailer content and imagery, working alongside key partners and agencies
  • Support new business and scale opportunities: Advancing Nordic capabilities, e-pharmacy and direct to consumer.
  • The key partner for ecommerce customer leads: Expert called upon to present at key customer meetings to secure creative and ground-breaking opportunities
  • Develop eCommerce media strategy across brands including search strategies working alongside the Media agency.
  • Drive media conversion, with laser focus on value and optimisation.
  • Key lead on Channel integration and issues management within marketing, working closely with EMEA teams
  • Organise training for the brand teams on areas of ecommerce

Lead the Amazon Joint Business Partnership:

  • Lead and manage the marketing Amazon relationship
  • Development of the annual JBP
  • Ensure that the appropriate Ecommerce tactics and budgets are within each brand plan

Lead J&J’s scale programme (Caring Everyday) demonstrating the total portfolio to deliver bigger baskets:

  • Own strategy to scale the J&J portfolio including: approach, priorities and initiatives and execution.
  • Ensure a close partnership with the marketing team to deliver cross category opportunities
  • Champion the scale approach throughout the business to drive support and execution.
  • Continue to develop and grow the relationship with the media agency to deliver media opportunities

Develop Core and Spike capabilities:

  • Partnering with the commercial ecommerce lead to significantly upskill the marketing and commercial team on Ecommerce, as well as leading the Ecommerce Spike within the teams, with a focus on driving at pace.


Functional Skills Required:

  • Knowledge of AMS / AAP / AMG (Amazon Marketing)

  • Knowledge of pure play and brick n click businesses

  • Strong analytical skills

  • Ecommerce commercial knowledge

  • Knowledge of Amazon Marketplace / Ebay / DTC

Leadership behaviours:


Lead: Lead and develop a new marketing Ecommerce team of one direct report

Connect: Work with global, regional and local teams to develop scalable best practice through influence and relationship building. Work closely with the broader Digital, Media and Scale team and Brand teams

Shape: Develop and communicate our ecommerce and scale strategy in a motivating and inspiring way, driving the teams to action

Deliver: Deliver on time to tight deadlines


This is a great opportunity to be part of a highly visible team that is supporting and changing the way we do things. We need both the functional (the WHAT) and the Leadership capabilities (the HOW) to drive our Ecommerce opportunity across Northern Europe.


What type of mark will you make?

Your rare talents and perspectives can make a vital contribution to creative products that improve the lives of people everywhere. At Johnson & Johnson, our company's ethical character is defined by our people. We strive to attract people with strong, positive values and we develop, reinforce and reward those values. With good career development opportunities, we are the world's sixth largest consumer company and can demonstrate an excellent range of benefits. If our ethos is aligned to your values, then this could be the best career move you'll make.


Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident.

Primary Location
United Kingdom-England-Maidenhead-
Johnson & Johnson Limited (8700)
Job Function
Requisition ID