Johnson & Johnson Careers

Senior ATR Team Lead

Suzhou, China
General Accounting

Job Description

Requisition ID: 1905723353W

· Account to Report Process Management
· Responsible for the planning, management and overall delivery of services in the A2R function (cross sector) – including inter-company, fixed assets, general accounting, period end closing and others where required
· Participate and assist in strategic planning for GFS-Asia Pacific (China) where required
· Represent the A2R function for GFS-Asia Pacific (China)
· Lead change efforts into GFS-Asia Pacific (China) for A2R area
· Develop and implement A2R policies and procedures and ensure compliance as administered in GFS-Asia Pacific (China)
· Manage service levels and targets to ensure delivery as defined in Service Level Agreements
· Develop and evaluate performance indices to measure operational efficiency against best practice
· Resolve complex or critical process issues which go beyond GA team lead’s capabilities
· Review and analyze management reports as required and drive necessary actions for improvement
· Monitor resource utilization and manage resource allocation, including identifying changes to long term resource needs and implementing necessary actions
· Work closely together with other Process Managers (I2P/P2P, I2C) to insure best possible communication and interaction between the processes
· Develop, build and maintain relationships with all markets and business sector(s) serviced by GFS-Asia Pacific (China)
Audit and Compliance
· Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including US GAAP, Company WWP (worldwide procedures), ICH, SOX and others
· Keep new initiatives’ implemented in compliance
· Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required
Customer Service
· Deliver service excellence and maximize customer service and satisfaction with managing the resources
· Develop effective working relationships with key stakeholders (external / internal customers, co-workers)
· Maintain professional attitude during service delivery and resolution of issues
· Ensure that service levels and targets are met as per Service Level Agreements
· Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved
Continuous Improvement
· Lead identification of opportunities for continuous process improvement and innovate solutions and system enhancements so the team can operate in an efficient and cost effective manner
· Focus on simplification, standardization, quality improvement and cost minimization of process
· Proactive involvement in determining and implementing best practices
· Drive implementation of business process improvement initiatives to the team as required
· Ensure updated and/or improved process documentation and SOPs as required
· Manage the team work through the ERP application’s upgrade or transformation
People Management
· Develop and manage A2R team goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times
· Pro-actively allocate resources – including job rotation and cross training to facilitate knowledge sharing and people development
· Ensure team members have the appropriate skills, supporting tools and technologies via organizing training to enable them to deliver excellent customer service
· Provide leadership, coaching, counseling, training and guidance to the team so they can proactively carry out their role to the highest possible standard
· Set performance objectives, and monitor and evaluate team performance and open communication on a regular basis to ensure that service levels and targets as defined in Service Level Agreements are met; and take corrective action when required
· Create an positive environment that allows team members to grow and be continuously challenged
· Drive towards balanced workload, quality recruitment and high team motivation and morale
· Cultivate customer service culture and team cohesion through meetings and team building activities with management team and employees
GFS – Asia Pacific (China)
· Ensure the successful transfer of activities for service countries, for instance process documentation, knowledge transfer, resource evaluation, job shadowing and training delivery to up skill new hires
· Assist in other setup activities as required
· At least University degree in a finance related disciplines
· Obtained Certified Public Accountant or equivalent qualification is desired (eg. CPA/ACCA/CMA会计上岗证)
· At least 4 – 6+ years of experience in the A2R function
· At least 3-5 years supervisory or team management experience desirable
· Good capability to read, write and speak English and Chinese
· Ability to read, write and speak in other foreign languages (e.g. Japanese, Korean) desirable
Primary Location
Johnson & Johnson Medical Suzhou Ltd. (7054)
Job Function
General Accounting
Requisition ID