Johnson & Johnson Careers

Network DevOps Lead

Gurgaon, India
Info Technology


Job Description

Requisition ID: 1905715886W

Position Summary.

The DevOps Lead assists with oversight of the operational management and support of global network services across J&J’s operating companies within each region.  J&J’s network environment includes global Enterprise Data Centers and sites with emerging technologies (e.g. SDN, SDDC and Virtualization) as well as foundational network services (e.g. Data routing/switching, Voice, Video, WLAN, IPAM, remote access, load balancing, Contact Centers, and Cabling) within a complex and multi-vendor environment.  The DevOps Lead assists with supervision of the Managed Service Providers’ day-to-day performance and overseeing Incident, Problem, Continuous Improvement, Release Management, Change Management, and Problem Management.  The DevOps Lead will help build and maintain business relationships and remediate any escalations.  The DevOps Lead will participate in discussions, pilots, experiments, design considerations, and data analysis with engineering and deployment teams to ensure of continuous improvement and provide regional specific requirements. 

 
Major Duties & Responsibilities

Approximate Percentage of Time

Tasks/Duties/Responsibilities
50%

Assist with the overall delivery of data network and voice services. Provide management of network operations across multiple technology domains (Voice, Video, Data, Call Center, and network applications).  This includes tracking of network performance and capacity as well as making recommendations to improve site health. Oversee and coordinate network Pri1’s and critical issues to ensure the Managed Service Provider is restoring service as quickly and efficiently as possible.  Ensure Incident Management is achieving the goal of fast and efficient restoration of services.  Receives escalations and manages issues.  Provide input to the Reliability Process within the Network domain.  Responsible for Change Management performance including Change quality and technical review / approval of Changes for break/fix situations

 
 
 
 
30%

Utilize advanced analytics for continuous improvement and ensure best in class network performance through proactive and predictive network monitoring and controls.  This includes management of the operational technologies, tools, metrics, and processes required to support the network domain.  Track network performance and capacity and make recommendations.  Provide input for operational metrics and dashboards. Closely partner with engineering and deployment teams to ensure of feedback and input of regional specific requirements.  Participate in pilots, experiments, and provide input for design considerations.   

 
 
 
10%
 

Partner with other TS organizations to deliver end to end process excellence resulting in more robust infrastructure services.  This includes collaborating with ISRM and other vendors for risk management.  Operationalize technologies and processes

 
 
10%

Fosters and maintains customer relationships with Business IT units to understand and respond to customer’s operational needs.  Coordinate site health assessments and manage remediation of network infrastructure opportunities.


Qualifications

Required Qualifications

Required Minimum Education:  Bachelor’s Degree or equivalent experience                     Other:

 

Required Years of Related Experience:    6-8 Years Related Experience  

 

Required Knowledge, Skills and Abilities:


  • Proven experience managing complex Network infrastructure within data centers and remote locations, unified communication technology and call center operations required
  • Technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP, IP management tools, network management applications, WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, unified Communication, IPT, traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls, and contact center technology
  • Knowledge of Routing and Switching; strong understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
  • Knowledge of VoIP, Multicast, STP, VTP and Virtual LAN’s and Trunking (VLAN’s); Network Security (ACL’s, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
  • Proven vendor management experience
  • Excellent written and oral communication skills
  • Proven analytical, evaluative, and problem-solving abilities
  • Ability to effectively prioritize and execute in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Proven experience in network and infrastructure Service
 
 

Primary Location
India-Haryana-Gurgaon-
Organization
Johnson & Johnson Private Limited (8080)
Job Function
Info Technology
Requisition ID
1905715886W