Johnson & Johnson Careers

Order Management Administrator - Dutch

Quarryvale, Ireland
Customer Service

Job Description

Requisition ID: 1905715650W

Position Title: Customer Support Representative (Dutch)
Report to: Customer Support Supervisor  
Position Summary:
Provide customer support, including order processing, query handling, sales support and communication with internal & external customers. We are looking for a professional and friendly person who will enjoy a multi-cultural and quality driven work environment

Main areas of responsibility:
Order administration
Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt                                                                                                                                     Ensure daily, weekly and monthly reporting is carried out as per business requirements                    
Provide product information and technical advice                                                                                        
Complete diverse administrative tasks according to customer/market requirement
Ensure that all customer queries - order queries, stock situation, deliveries, invoices are resolved satisfactorily
Monitoring the invoicing process
Process returns from the customer in accordance with company policy
                                                                                                                                                                                                                                                                                                         Customer Loyalty
Manage a portfolio of top revenue generating customers in order to increase customer loyalty                     
All queries handled according to specific quality guidelines                                                                      Work closely with internal/external customers to build and maintain customer loyalty                                                                                                                               
Tailor solutions to customer needs                                                                                      
Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
Identify teaching opportunities                                                                                                                              Escalate all product complaints (technical and medical) to the Quality dept in the local market.
Cross-functional Collaboration
Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Admisistration and Field Service to coordinate daily activities                                                                                                              
Enforcement of new and existing Abbott policies to both internal and external customers   
Adhere to and maintain Standard Operating Procedures
Participate in internal and external Quality audits
Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses                                                                            
Involvement in special projects

Education and Experience:
Educated to Leaving Certificate standard or equivalent; 3rd Level desirable
Fluency in Dutch is essential and also strong level of English
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)                                                                                           
Additional systems skills preferable; 
o Outlook                                                                                        
o Quality Management System knowledge an advantage
Travel may be required
Minimum 1 year of experience in a Customer related environment
SAP knowledge is an advantage

Essential Skills and Abilities:
Organisational skills
Excellent interpersonal and problem solving skills.
Excellent telephone manner and professional writing skills
Team player

Primary Location
AMO Ireland (Ireland Branch) - USD Entities (8142)
Job Function
Customer Service
Requisition ID