Johnson & Johnson Careers

Network - Regional & Global Supplier Manager

Gurgaon, India
Info Technology

Job Description

Requisition ID: 1905715397W

Position Summary

The Manager Global/Regional Network Supplier Management oversees and ensures that external providers and resources deliver on business outcomes and contractual obligations.  This includes region specific and global providers across all network technologies.  This position maintains a thorough knowledge of all aspects of Service Provider/s contracts and serves as the initial point of contact for issues that are escalated from operational delivery and contractual areas.  The Manager Global/Regional Network Supplier Management works with the providers to ensure efficient execution of all data network and unified communications design and architecture standards, delivery and operational processes and meeting of business requirements through outcomes and metrics. 

Major Duties & Responsibilities

Approximate Percentage of Time


Establish productive management level relationships with Service Provider/s to ensure the two-way flow of information and appropriate identification, tracking and resolution regarding strategies, priorities, requirements, issues and action items.  Participate in identifying any optimization opportunities within existing provider relationships


Lead contract reviews, RFPs, benchmarking activities to ensure cost and quality excellence


Advise executive management on vendor performance, significant trends and recommended actions, high priority problems and action plan, recommendations for process improvements


Conduct formal vendor reviews through the governance structure to include contract performance, reporting, risk, transition, and service level management.  Work with and advise the service provider on contract-related issues and disputes from identification to final resolution, including assignment/ownership, tracking, escalation, reporting and improvement or other action plans


Required Qualifications

Required Minimum Education:   Bachelor’s Degree or equivalent experience                                         Other:

Required Years of Related Experience:      8-10 years

Required Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Broad technical knowledge and experience with data network and unified communications solutions and call centers

Proven vendor management experience

Experience communicating across all levels of the organization, globally

Extensive experience in managing outcomes in a services environment

Ability to work with other IT and business leaders to develop an understanding of the organization’s goals and objectives

Excellent written and oral communication skills

Primary Location
Johnson & Johnson Private Limited (8080)
Job Function
Info Technology
Requisition ID